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Project Manager I
Professional Services | Project Management
LocationRemote, NC/SC preferred
Reports ToPMO Team Lead
LevelEntry-level
TypeFull-time
About Katalyst
Katalyst is a Digital Operations Partner. We Connect, Protect, and Operate the Digital Backbone our customers depend on, taking accountability for their technology so they can focus on their business. For more than 20 years, we have run the network, cybersecurity, and cloud infrastructure that mid-market organizations rely on, many of them in regulated industries like healthcare, financial services, credit unions, legal, manufacturing, and local government.
We value grit, humility, curiosity, and a strong client-first approach. People who share those values and meet the qualifications below find real opportunities to grow here.
About the Role
This is the entry point to our project management track. As a Project Manager I on our Professional Services team, you will own the day-to-day delivery of Professional Services tickets, managed services onboardings, and straightforward network infrastructure projects.
You will keep Professional Services work moving, get new managed services clients onboarded cleanly, and deliver simple network infrastructure projects on schedule. You will work alongside Katalyst engineers, the service desk, account managers, and clients, while senior project managers and Professional Services leadership coach you toward larger, more complex engagements.
What You'll Do
Professional Services Tickets
- Triage, track, and drive Professional Services tickets from request to close in the PSA.
- Confirm scope, schedule engineers, and keep clients updated until the work is complete.
- Escalate blockers early, and document what was done and what was decided.
- Report ticket aging, backlog, and utilization to Professional Services leadership.
Managed Services Onboarding
- Run client onboarding from signed agreement to handoff to the service desk.
- Lead the kick-off meeting and hold weekly status calls until onboarding is complete.
- Coordinate discovery, agent and tool deployment, documentation, and client access with Katalyst engineers.
- Deliver a complete handoff package so the client and the service desk know what is covered.
Network Infrastructure Projects
- Manage small, well-defined projects such as switch, firewall, and wireless deployments or refreshes.
- Build project plans, schedules, and resource assignments with engineering input.
- Track tasks, risks, and change requests, and keep the client informed at every step.
- Close each project with as-built documentation and a client sign-off.
Across All Work
- Follow Katalyst project management best practices and keep project metrics current.
- Build positive working relationships with internal teams, subcontracting partners, and clients.
- Give clients clear guidance when technical issues come up, and follow through until they are resolved.
- Suggest improvements to project management tools and processes.
What You Bring
Required
- 1 to 2 years of experience in project coordination, IT service delivery, help desk, or a similar client-facing role. Internships and relevant coursework count.
- Basic working knowledge of IT infrastructure fundamentals.
- Ability to build and maintain project plans, schedules, and status reports.
- Undergraduate degree in a relevant field, or equivalent work experience.
Skills & Attributes
- Self-motivated and proactive, able to work independently once you have been coached.
- Able to prioritize and execute in a fast-paced environment.
- Strong listening, analytical, and problem-solving abilities.
- Comfortable leading client meetings, including kick-offs and weekly project calls.
- Detail-oriented, with outstanding time-management skills.
- Excellent written and verbal communication skills.
- Curiosity about networking and eagerness to learn how infrastructure is designed, deployed, and supported.
Nice to Have
- Exposure to PSA tools (ConnectWise, Autotask, and similar) or project management applications (Smartsheet, Microsoft Project, and similar). We will train you on our tools.
Certifications
We support our project managers in earning credentials that grow with the role:
- PMI CAPM, Certified Associate in Project Management (preferred, or a plan to earn it).
- CompTIA Network+, CCNA, or another entry-level networking certification (preferred).
- PMI PMP, Project Management Professional (a long-term goal for this role, not a requirement).
Why Join
- Coaching from senior project managers and Professional Services leadership as you build your skills.
- A clear path into larger, more complex engagements as you grow.
- Hands-on training on our PSA and project management tools, with support toward your certifications.
Katalyst is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, physical or mental disability, or age.
Ready to apply?
Tell us what you are great at. We review every application.
Apply Now
LocationRemote (NC/SC pref.)
TeamProfessional Services
Reports ToPMO Team Lead
LevelEntry-level
TypeFull-time
What You Get
- Coaching from senior PMs and PS leadership
- A clear path into larger engagements
- Hands-on tool training and certification support
- A well-documented onboarding plan
- A full benefits package
Apply Today
Join the team
Complete the application below. We value grit, humility, and curiosity, and we review every submission.
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