Project Manager (Hybrid)

The successful candidate will have extensive experience supporting on-premises IT and OT systems, managing complex managed-services programs, leading hybrid teams, and maintaining high levels of customer satisfaction. The Project Manager will oversee program delivery from planning and implementation through go-live and ongoing support, ensuring alignment with customer objectives, schedules, budgets, contractual commitments, and service-quality expectations.

HEPCO Inc. is seeking an accomplished Project Manager for our client to provide programmatic leadership for a mission-critical utility facility with extensive information technology (IT) and operational technology (OT) system requirements.

This position will lead multidisciplinary teams supporting customers both on-site and remotely. The Project Manager will oversee program delivery from planning and implementation through go-live and ongoing support, ensuring alignment with customer objectives, schedules, budgets, contractual commitments, and service-quality expectations.

The successful candidate will have extensive experience supporting on-premises IT and OT systems, managing complex managed-services programs, leading hybrid teams, and maintaining high levels of customer satisfaction. Strong financial-management experience, including budgeting and forecasting, is essential.

• Provide strategic leadership for a complex IT/OT managed-services program supporting a mission-critical utility environment.
• Establish the program’s delivery strategy and ensure work is completed on schedule, within budget, and in accordance with customer standards and contractual obligations.
• Lead, mentor, and manage a diverse team of IT and OT professionals while promoting accountability, innovation, continuous improvement, and service excellence.
• Collaborate with customer program management, finance, contracts, procurement, and other stakeholders to support successful program delivery and customer satisfaction.
• Direct technical strategy and establish effective IT/OT service-management practices.
• Support the planning, implementation, go-live transition, and ongoing operation of more than 60 systems.
• Track multiple interdependent workstreams while following customer change-management processes and established business rhythms.
• Respond to customer inquiries and correspondence promptly and professionally.
• Coordinate with scheduling, procurement, and contracts teams regarding look-ahead planning, staffing requirements, schedule risks, and delivery needs.
• Manage staffing levels to support schedule compliance and customer satisfaction.
• Prepare and deliver required weekly program reports.
• Maintain a detailed working knowledge of the systems being implemented.
• Communicate proactively across technical teams, customer stakeholders, and internal departments to maintain strategic alignment.
• Monitor relevant industry trends and incorporate appropriate technologies and methodologies.
• Coordinate incident response, issue escalation, troubleshooting, root-cause discussions, and corrective actions when necessary.
• Adapt to changing business, customer, and management priorities and assume additional responsibilities as needed.
• Travel throughout the client’s Long Island and Nassau County territory as required.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Professional project-management certification, which must be listed on the resume.
• At least 10 years of IT or OT service-support experience, including substantial experience developing custom solutions and delivering high levels of customer satisfaction.
• At least five years of leadership experience managing diverse, multidisciplinary teams.
• Extensive experience with on-premises IT and OT systems and services.
• Demonstrated experience creating and managing team budgets, financial plans, and forecasts.
• Proven ability to independently manage complex programs, competing priorities, schedules, risks, staffing, stakeholder expectations, and customer communications.
• Strong organizational, analytical, strategic-thinking, and data-driven decision-making abilities.
• Ability to work effectively in a fast-paced, dynamic environment while maintaining professionalism and a high level of energy.
• Reliable personal transportation, a valid driver’s license, and a clean driving record.

Preferred Qualifications

• Project Management Professional (PMP) certification.
• Master’s degree in Computer Science, Engineering, or a related field.
• Experience with IT and OT technologies in a large electric-utility environment.
• Experience supporting utility-industry customers and mission-critical infrastructure.
• Knowledge of program- and service-management processes, including ITIL, SPI, and earned value management (EVM).
• Working knowledge of schedule management and the ability to interpret Gantt-chart data using Primavera P6, Microsoft Project, or similar tools.
• Experience managing hybrid teams composed of customer, contractor, and internal personnel.
• Demonstrated success delivering complex managed services on schedule and within budget.
• Ability to translate business requirements into high-quality, customer-focused service solutions in partnership with program-management stakeholders.
• Familiarity with IT/OT cybersecurity, change management, and operational risk-management practices.

Benefits:

• Health Insurance
• Sick time
• 401k

Pay Range: $60.00 - $64.00 per hour (depending on experience and qualifications)

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.