Project Manager (Houston, TX)

Description

Job Title: Project Manager

Duration: 12+ Months

Location: Hybrid (In office Monday to Thursday / Remote Fridays)-Houston, TX

NO C2C, ONLY W2 Due to client requirements this role is only open to USC or GC candidates

Job Summary:

The Project Manager leads cross-functional strategic initiatives that improve customer experience, operational performance, and technology enablement for the Consumer Home Energy Customer Success Organization. This role partners with business leaders, IT, and operational teams to define scope, build business cases, manage delivery, and drive adoption from concept through implementation. Success requires strong program governance, clear executive communication, and the ability to influence outcomes in a fast-paced, ambiguous environment.

Essential Duties/Responsibilities:

• Lead end-to-end delivery of cross-functional initiatives (process, technology, and operations), ensuring outcomes are achieved on time, within scope, and within budget
• Stand up and coordinate project teams by identifying required capabilities, roles, and responsibilities across business, IT, and vendor/partner stakeholders
• Establish project governance: define team structure, roles, decision forums, cadence, and stakeholder alignment
• Own integrated delivery plans across discovery, requirements, design, build/configuration, testing, deployment, and stabilization; manage dependencies and critical path
• Drive scope definition and change control: document requirements, secure approvals, assess impacts, and communicate decisions clearly
• Define, track and report key milestones, deliverables, dependencies, and critical path items to ensure timely execution
• Identify, assess, and proactively manage risks, issues, and decisions; escalate with clear options and recommendations to keep delivery on track
• Develop and manage project financials: build forecasts, track spend, coordinate resourcing, and maintain cost plans from initiation through closeout
• Partner with business owners to develop business cases (including NPV when applicable) and track value realization throughout the lifecycle
• Deliver executive-ready updates (dashboards, readouts, and meeting materials) that clearly call out progress, risks, decisions needed, and next steps
• Improve delivery effectiveness by identifying and implementing standards, templates, playbooks, and lessons learned to reduce cycle time and increase quality
• Inherit and turn troubled projects around
• Serve as the primary coordinator across internal teams and external partners to align stakeholders, manage expectations, and remove delivery blockers
• Internal: Establish strong contact with all business functions and act as central hub
• External: Coordinate, act as day-to-day project contact with partner teams
• Coach and mentor junior project managers and business analysts
• Select and apply the appropriate delivery approach (waterfall, agile, or hybrid) and tailor ceremonies/artifacts to the needs of the initiative
• Assist with recruiting of PMO personnel
• Able to manage, develop, and lead direct reports
• Support business analyst work as needed to support project needs

Must Haves

• Proven experience leading complex cross-functional programs end-to-end

• Minimum of 3+ years project management experience managing complex enterprise level projects and multiple projects in dynamic and demanding environments

• Project/strategic planning and business background with understanding of assigned areas of responsibility

• Demonstrated experience with waterfall project management

• Demonstrated presentation and training skills, with experience presenting complex findings to executive leadership and cross-functional teams

• Experience working on technology integration and operations projects

• Strong executive communication and presentation skills

• Ability to operate in ambiguity and drive outcomes

• Stakeholder management and influence without authority

• Strong analytical and problem-solving capabilities

Desired Skills

• Consulting background
• Utility, customer operations, or contact center experience
• Process improvement or transformation experience
• AI, automation, or technology implementation exposure

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [email protected] // 908-393-8600

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)