Project Manager, Fleet & Business

A Sr. Project Manager will be responsible for supporting Fleet Service & Collision Programs across North America and LATAM. This role sits at the intersection of Fleet Sales and Service/Collision enablement: building the processes, tools, training, and operating rhythms that let commercial customers get consistent maintenance and body repair at scale. You will drive both near-term execution and long-term planning-analyzing problem statements, recommending solutions, and leading cross-functional decisions that improve efficiency and customer experience. You will partner closely with Fleet Sales and Service Programs in an operational, tactical, and program-planning capacity. Fleet Sales owns the full customer lifecycle for non-consumer segments (Business-to-Business, Small & Medium Enterprises, Government, Transport, Shared Mobility, etc.).

To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to work well in a fast-moving environment. We reward team players who help others succeed and empower the team around them.

• Drive cost and process optimization across Sales, Service, and Delivery to improve commercial fleet customer outcomes in North America and LATAM

• Partner with Fleet Sales on a unified B2B strategy to grow commercial maintenance, repair, and related service revenue in both regions

• Maintain deep knowledge of Tesla tools/processes and enable Service and Collision with current playbooks, SOPs, job aids, and training for internal teams and external B2B partners

• Own forward-looking B2B operations and customer experience standards cross-functionally; facilitate regular partner forums with Service, Collision, Sales, and key stakeholders

• Build and lead the roadmap to expand commercial access to body repair and maintenance, and run program launches and change management (pilot scale), including collaboration of App readiness, partner communications, adoption tracking, and feedback loops

• Collaborate with Service and Collision to set CX guardrails for fleet and commercial accounts, and continuously improve processes to reduce operational friction at scale

• Propose tools and solutions that unlock B2B growth and efficiency; deliver weekly/monthly/quarterly program growth and financial analysis; localize standards for LATAM while building a scalable, accountable commercial program

• 1+ year in Tesla Service or Collision, with strong grasp of fundamentals, systems, processes, KPIs, and cross-functional relationships

• 3+ years in program/project management, operations, or service enablement; proven ability to drive B2B process adoption without direct authority

• Customer-first problem solver who builds business cases and cost-saving analyses before launch; proficient in SCA, Tesla App, Excel, and PowerPoint (Tableau/SQL a plus)

• Skilled at resolving friction and strengthening ties between commercial/fleet customers, internal Service, and external maintenance partners

• Self-starter with strong prioritization, multi-project ownership, and deadline discipline; creates and scales new processes independently

• Clear, direct communicator across all levels; trusted cross-functional partner who asks for help and supports others; driven by Tesla's mission

• Bilingual Spanish (Portuguese a plus); experience supporting multi-region B2B programs and stakeholders across North America and LATAM

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program