Technical Professional Services Consultant (Level II)
Position Overview
As a Professional Services Consultant, you will act as the face-to-face consultant and technical liaison for our proprietary systems at client sites across the US and globally. In this dynamic role, you will analyze customer business operations, guide clients through complex software configuration and implementation, and lead comprehensive system training. You will be instrumental in ensuring 100% client satisfaction by providing first-level support during user acceptance testing (UAT) and post go-live phases.
Key Responsibilities
- Provide expert professional consulting around casino business operations, software analysis, mentoring, and support for enterprise gaming products.
- Guide customers through the full software implementation lifecycle, ensuring seamless alignment with their operational requirements.
- Deliver structured training programs to client personnel (ranging from front-line staff to executives) using Instructor-Led (ILT), On-the-Job (OJT), and Virtual (VILT) delivery methods.
- Collaborate cross-functionally with Product Management, Engineering, and Technical Training teams to facilitate product readiness and improve documentation.
- Apply superior analytical and troubleshooting skills to resolve issues rapidly during upgrades and new system installations.
Qualifications & Requirements
- 2 to 5 years of related experience in technical consulting, software implementation, or IT education; Bachelor's degree preferred.
- Experience with casino operational business practices (e.g., Machine Accounting, Slot Operations, Cage, Player Loyalty, and Table Games) is highly desired.
- Exceptional professional presentation, mentoring, and customer service skills.
- Ability to travel frequently and extensively (50% up to 80% on average) for multiple weeks at a time.
- Must be at least 21 years old, able to pass comprehensive background and credit checks, and eligible to obtain necessary gaming licenses across multiple jurisdictions.
- Flexibility to work varied shifts, including weekends, holidays, and required overtime.