Job Summary:
The Project Manager is responsible for the successful execution and delivery of contracted services, ensuring compliance with agreements, service level agreements (SLAs), and organizational policies. This role acts as the primary liaison for operational, performance, and contractual matters, providing leadership and oversight across all service components.
Responsibilities:
- Manage, coordinate, and oversee Service Desk, Deskside, and related support services under the contract.
- Serve as the main point of contact between the contractor and the client, participating in governance meetings, status briefings, and performance reviews.
- Ensure compliance with contract requirements, SLAs, performance metrics, reporting obligations, and applicable policies and standards.
- Develop, maintain, and execute project plans, staffing plans, risk and issue logs, and continuous improvement initiatives.
- Monitor service performance, identify risks or issues impacting delivery, and implement corrective actions in coordination with stakeholders.
- Oversee subcontractor performance to ensure alignment with contract requirements, if applicable.
- Ensure timely and accurate submission of reports, deliverables, and documentation.
- Manage escalations, change requests, and issue resolution following contract governance processes.
- Perform other duties necessary to support successful contract performance.
Required Skills & Certifications:
- Proven experience in project management and contract execution.
- Strong leadership and coordination skills.
- Knowledge of service delivery models, including Service Desk and Deskside support.
- Ability to manage performance metrics and compliance requirements.
- Excellent communication and stakeholder management abilities.
- Familiarity with risk management and issue resolution processes.
Preferred Skills & Certifications:
- Project Management Professional (PMP) or equivalent certification.
- Experience working with government or healthcare service contracts.
- Knowledge of HHSC policies and standards.
- Experience overseeing subcontractors.
- Proficiency with project management tools and software.
Special Considerations:
- Must adhere to contractual governance and compliance requirements.
- May require participation in governance meetings and status briefings according to contract schedules.
- Responsible for managing escalations and change requests within defined processes.
Scheduling:
- Standard business hours with potential requirements for meetings or deliverables aligned to contract timelines.
- May require flexibility to address escalations or urgent issues as they arise.