Project Manager

About the Role

We're looking for an experienced and proactive Delivery Project Manager to join our growing Delivery team in a pivotal year of scale. In this role, you will own project setup, execution, and ongoing system maintenance-ensuring our internal teams stay aligned and our system is fully enabled to deliver a seamless client experience and long-term value. You will lead cross-functional efforts, juggle multiple priorities, and drive project success through strong organization, clear communication, and effective problem-solving.

What You'll Do

• Project Setup & Implementation: Lead North American projects from kickoff through full go-live. Manage delivery timelines to ensure high-quality, on-time implementations.
• Operational Ownership: Oversee our system setup, client requests, and overall system stability, ensuring reliable long-term performance.
• Client & Stakeholder Management: Serve as the primary point of contact for our internal teams- Operations, Customer Success, Product & Sales. Build strong relationships, maintain transparency, and ensure alignment with client needs.
• Issue & Risk Management: Proactively identify risks, recurring issues, and client concerns. Escalate as needed and collaborate cross-functionally to resolve bottlenecks and drive client satisfaction.
• Performance Tracking & Reporting: track and report on KPIs to measure delivery success and project health.
• Continuous Improvement: Conduct post-project reviews, analyze results, identify trends, and optimize delivery workflows to improve efficiency, scalability, and overall client experience.

What We're Looking For

• Location & Time Zone: Based in the U.S. or Canada Eastern or Central Time Zone to align with global delivery schedules. This role is remote; however, candidates located in the Chicago area are preferred and would be expected to work from our Chicago office 2-3 days per week.
• 5+ years of project management experience leading complex, technical projects in fast-paced, global technology environments, including distributed teams across multiple time zones.
• Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, Engineering, Information Systems, or a related field.
• PMP certification (or equivalent project management training) is a strong advantage.
• Proficiency in project management tools (Jira preferred)
• Hands-on experience leveraging AI tools and designing automated workflows to streamline processes and enhance operational efficiency.
• Exceptional interpersonal and leadership skills - a people-oriented leader with charisma and the ability to inspire collaboration and trust.
• Strong ability to navigate complex systems, drill down into details, and apply structured problem-solving.
• Proven success in cross-functional collaboration, aligning diverse teams toward shared goals.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels
• Analytical mindset with the ability to extract, interpret, and apply data to inform decisions.
• Highly organized and detail-oriented, with proven ability to prioritize, multitask, and work independently while staying focused in a distributed work setting.
• A self-starter with a proactive, can-do attitude and passion for delivering results and driving continuous improvement.
• To support our hiring process, we may leverage AI-powered tools for tasks such as application screening, resume analysis, and response evaluation. All decisions remain under the oversight of our recruitment team.
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