Minimum of 2 years of experience obtaining permits at the local level, preferably in the utility or construction industry is preferred. High Volume preparation of paper documents and data entry into databases/spreadsheets for tracking of grant compliance.
Numbers & Facts
Location
Albany, New York
Description
Essential Job Functions
Review of customer lease documentation to verify all fields are accurately completed
Support Sales Team division to facilitate proper operational flow
Research and document the permit process for the areas that the installations are located
Track outstanding documents needed to obtain permit
Prepares documents to secure permit
Partner with utility contacts to obtain permits
Obtain permits from local government offices
Provide support in managing and tracking job installations
Support Documents Management team in receiving, sorting and prepping customer paperwork
High Volume preparation of paper documents and data entry into databases/spreadsheets for tracking of grant compliance
Answer phone and email requests from customers
Communicate with all departments to improve customer experience
Handle escalated customer inquiries
Answer questions regarding system performance, maintenance
Additional duties required as needed
Essential Job Functions
Review of customer lease documentation to verify all fields are accurately completed
Support Sales Team division to facilitate proper operational flow
Research and document the permit process for the areas that the installations are located
Track outstanding documents needed to obtain permit
Prepares documents to secure permit
Partner with utility contacts to obtain permits
Obtain permits from local government offices
Provide support in managing and tracking job installations
Support Documents Management team in receiving, sorting and prepping customer paperwork
High Volume preparation of paper documents and data entry into databases/spreadsheets for tracking of grant compliance
Answer phone and email requests from customers
Communicate with all departments to improve customer experience
Handle escalated customer inquiries
Answer questions regarding system performance, maintenance
Additional duties required as needed
Competencies
Excellent communication skills
Able to work independently and prioritize work load
Ability to adapt in a fast paced, changing environment
Ability to communicate effectively over the phone and email
Team player attitude a MUST!
Ability to follow management direction and take constructive feedback
Education/Experience
High School diploma
Minimum of 1-2 years of experience in a Customer Service role
Minimum of 2 years of experience obtaining permits at the local level, preferably in the utility or construction industry is preferred
Excellent written and verbal communication skills required
Excellent customer service experience and skills are required
Knowledge of solar power energy field (Preferred)
Construction industry knowledge (Preferred)
Must be proficient in Microsoft Office (Excel and Power Point)
SalesForce experience is a plus
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Skills & Requirements
Competencies
Excellent communication skills
Able to work independently and prioritize work load
Ability to adapt in a fast paced, changing environment
Ability to communicate effectively over the phone and email
Team player attitude a MUST!
Ability to follow management direction and take constructive feedback
Education/Experience
High School diploma
Minimum of 1-2 years of experience in a Customer Service role
Minimum of 2 years of experience obtaining permits at the local level, preferably in the utility or construction industry is preferred
Excellent written and verbal communication skills required
Excellent customer service experience and skills are required
Knowledge of solar power energy field (Preferred)
Construction industry knowledge (Preferred)
Must be proficient in Microsoft Office (Excel and Power Point)
SalesForce experience is a plus
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.