Project Manager - Advanced

Bachelor's degree or equivalent combination of education and relevant experience in service management, software distribution, procurement, contract coordination, business operations, customer service, project coordination, or administrative workflow management. Assign, route, and track assessment and fulfillment tasks with the appropriate review teams, Service Management, OBSS, DoIT Business Office, ServiceNow, Enterprise Applications, suppliers, contract managers, and other stakeholders.

Hi,

Title: Project Manager - Advanced
Job ID: 11294
Location: Columbia, SC
Interview Process: 1 round, virtual
Duration of the Contract: 4 months
Possibility for Extension: Yes
Work Location: Role is fully onsite
Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.
Daily Duties / Responsibilities

• Monitor, triage, and manage technology procurement, software distribution, fulfillment, service request, incident, enhancement, and related contract/procurement workflow queues.
• Review technology procurement submissions against documented criteria; determine required assessment routing, including digital accessibility, security, AI, State of SC, and other procurement-related reviews as applicable.
• Assign, route, and track assessment and fulfillment tasks with the appropriate review teams, Service Management, OBSS, DoIT Business Office, ServiceNow, Enterprise Applications, suppliers, contract managers, and other stakeholders.
• Identify incomplete or unclear submissions; request missing documentation and guide customers on requirements, next steps, timelines, and expectations.
• Coordinate software distribution requests for faculty, staff, students, and departments; help ensure product lines, pricing, fulfillment steps, and knowledge articles are current and accurate.
• Support software or contract establishment, procurement, renewal, pricing, billing, justification, and budget coordination according to shared agreements and established processes.
• Participate in supplier and internal stakeholder discussions related to software licensing, contract requirements, fulfillment requirements, product-line changes, and legal/procurement review needs.
• Maintain accurate workflow records, status notes, task assignments, training materials, process documentation, FAQs, published guidance, and customer communications.
• Track request status, aging, blockers, handoffs, renewals, and escalations; prepare status reports, ROI or trending analysis, leadership summaries, and recommendations as needed.
• Support training and knowledge transfer for FTE staff and the newly created permanent position, including transition of responsibilities as recruitment, onboarding, and training are completed.
• Participate in continual service improvement by using customer and stakeholder feedback to refine workflows, documentation, policies, and service processes.

Required Skills (Ranked by Importance)

• 2+ years of experience managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contract, or administrative service operations.
• 2+ years of experience interpreting documented criteria, procedures, policies, and process guidance and applying them consistently.
• 2+ years of experience documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance.
• 2+ years of experience with procurement, contracts, software distribution, software licensing, service management, compliance, or administrative review workflows.
• 2+ years of experience with Microsoft Office, email/calendar tools, and workflow/ticketing/service management systems.

Additional Skills

• Strong customer service, communication, and follow-up skills with university customers, suppliers, and internal teams.
• Strong organization and attention to detail; able to track multiple requests, statuses, deadlines, renewals, blockers, and handoffs.
• Ability to work independently in a new or evolving process environment with discretion and professionalism.

Preferred Skills (Ranked by Importance)

• Experience in higher education, public sector, or university technology/service management operations.
• Experience with ServiceNow or similar ITSM/workflow systems.
• Experience with software licensing, software asset management, supplier management, contract renewals, or procurement support.
• Experience with technology procurement, vendor intake, software purchasing, or cross-functional review processes.
• Familiarity with accessibility, security, privacy, AI, legal, procurement, or State of South Carolina review processes.
• Experience supporting cost models, billing, budgeting, product-line reporting, ROI/trend reporting, or leadership briefings.
• Experience supporting continual service improvement and using customer feedback to improve processes.
• Ability to coordinate stakeholders across business office, service management, supplier, contract, ServiceNow, enterprise application, review, and customer teams.

Required Education / Certifications
Bachelor's degree or equivalent combination of education and relevant experience in service management, software distribution, procurement, contract coordination, business operations, customer service, project coordination, or administrative workflow management.
No technical certification required.
Preferred Education / Certifications

• Degree in Business Administration, Information Systems, Public Administration, Project Management, Communications, or a related field preferred.
• ITIL Foundation, CAPM, PMP, Software Asset Management, or similar process/project management training preferred but not required.

 
Kind Regards,
Faizan Shakeel
Technical Recruiter | Syntricate Technologies Inc. 

Phone: (781) 745-8137
Email: faizan@syntricatetechnologies.com
Office: 2 Bridgeview Cir #8-14A, Tyngsborough, MA 01879

www.syntricatetechnologies.com

MBE Certified | E-Verified | EEO Firm

 
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