Project Manager 2 (Non-IT) - Customer Support

Actively engage with internal teams to facilitate the tasks and activities of the team, properly understand the business needs, dependencies on other initiatives, and assist corporate Management in deploying the solution. Demonstrated experience in project planning for assigned work streams, managing priorities, deliverables and milestones, identifying and tracking project issues, risks, management decisions, and action items.

Job Title: Project Manager 2
Job Number: 12092
Location: Portland, OR
Onsite: 5 days per week
Overtime: 5%
Travel: Up to 5% for meetings
Length: Up to 5 years 

MUST be US Citizen to be eligible to apply for Federal Background Check 
Requires Real ID and or Valid Passport to interview 

SUMMARY
 
This contract Project Manager 2 assignment will work within the Customer Support Services organization. The role of the Project Manager is to facilitate business projects supporting various Customer Support Services teams. The Project Manager in this assignment will serve as a point-of-contact, collaborating with the corporate manager, team members, and business stakeholders to plan project stages and assess business implications for each stage as well as monitoring progress and reviewing controls to assure deadlines, standards, and targets are met.
 
POSITION RESPONSIBILITIES 

• Facilitate assigned medium-size proposals and projects from inception to conclusion and in accordance with PMI-based methodology, industry standards, best practices and internal skill development.
• Draft project plans, resource strategies, and funding estimates as required to advance each assigned project.
  • This includes planning project phases and assessing business implications for each phase.
  • Facilitate a defined original project scope and obtain authorization for changes to the project cost, schedule, or performance.
  • Forecast and recommend appropriate project resources to fulfill project needs, which must be provided by appropriate corporate performance managers.
• Provide recommendations and guidance to technical staff and serve as liaison between business and technical aspects of projects.  This includes planning project stages and assessing business implications for each stage. 
• Monitor the project schedule. Alert the corporate Manager to any changes to or delays in the schedule.   
• Schedule and facilitate team meetings and coordinate activities of sub-teams.
• Plan and coordinate activities for designated projects to verify that goals or objectives of the project are accomplished within the prescribed time frame and funding parameters.
• Review and monitor project funding and budget. Alert the corporate Manager of any budget concerns.
• Actively maintain project documents, schedule, budget, and workflow in the project management system of record.
• Actively engage with internal teams to facilitate the tasks and activities of the team, properly understand the business needs, dependencies on other initiatives, and assist corporate Management in deploying the solution. 
• Alert the corporate Manager of obstacles or work with the corporate project sponsor or project resource’s performance managers to remove obstacles so that the team can complete the project.
• Assist the corporate manager coordinating an effective team and allocating team members to project tasks. Alert the corporate manager of any resource allocation issues and recommend solutions
• Allocate time in the project plan for the project team to attend all recommended training.
• Project Manager must take a proactive stance on risk management.
  • Analyze and identify areas of risk and obtain appropriate guidance from corporate manager or Contracting Officer.
  • Maintain issue, risk, and/or action logs.
  • Draft and recommend contingency plans to minimize / eliminate risks on an ongoing basis.
• Draft regular status reports, final reports or deliverables and generate and act on lessons learned. With approval of the corporate manager, issue final reports and act on lessons learned.
• Review meeting minutes and action items from any missed meetings.
• Maintain consistent communication with the corporate project sponsor, project resources performance managers, and stakeholders on the progress of the project versus the plan.
• Mark documents and maintain filing systems, files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes
• Support change management and business analysis activities as needed for the projects 

Education & Corresponding Experience 

• A bachelor’s degree in business administration (or closely related field) is preferred.
  • 5 years of experience is required with an applicable bachelor’s degree.
  • 10 years of experience is required without a degree or an applicable degree.

• Experience direct work experience in project management field, including all aspects of process development and execution including strong familiarity with project management software 

Required Skills & Experience  

• 5 years of demonstrated project management experience on projects using industry standard methods and tools for managing schedules, dependencies, resources, funding, and developing technical specifications and project plans.
• 5 years of demonstrated experience successfully coordinating or running multiple projects simultaneously.
• 5 years of demonstrated working knowledge of System Life Cycle (SLC) principles.
• Demonstrated experience in project planning for assigned work streams, managing priorities, deliverables and milestones, identifying and tracking project issues, risks, management decisions, and action items.
• Demonstrated experience with Visio flowcharts or similar software.
• Demonstrated experience with Microsoft Project or similar project management software, including familiarity with the fundamental operation, function, and workflow of Microsoft Project timelines, dependencies, deliverables, milestones, and resources 

Preferred Skills & Experience  

• Project Management Professional (PMP) Certification
• Experience in iterative development (e.g. Agile, Scrum, Lean, Six Sigma).
• Change Management
• Business Analysis
• Experience in a government/utility organization
• Working knowledge of software testing from test plan development to reliable and verifiable test case development and results.
• Ability to facilitate story development with product owner, manage project backlog, facilitate sprint planning sessions, and manage task burndown. 

Additional Requirements: 

• Valid U.S. Driver’s License is required 

 
Pre-Employment Requirement
All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.
 
APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
 
About APR Staffing
APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions and Data Resource Group. Both companies have recently been award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.
 
Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.