Project Management Manager

Summary

The Project Management Manager is a dual-function leadership role responsible for the successful execution of all projects related to sales while also providing oversight and direction to the Client Services team. As a primary cross-functional leader, this role partners closely with Sales, R&D, Planning, Quality, Procurement, Packaging, Operations, Regulatory, Supply Chain, and Finance to support a successful go-to-market process. The Project Management Manager is ultimately accountable for ensuring new customers and new products are launched on time, with clear alignment, proactive issue resolution, and a high standard of professionalism in both internal and external communications.

Essential Duties & Responsibilities

• Lead and coordinate all projects related to existing customer product changes and new business development commercialization from intake through launch and post-launch review.
• Build, maintain, and drive detailed project plans that clearly identify timelines, milestones, owners, dependencies, risks, and critical path items.
• Facilitate cross-functional project meetings to drive progress, remove roadblocks, and maintain accountability for deliverables.
• Monitor project progress and escalate issues that may impact timing, cost, quality, or customer commitments.
• Provide Sales and Leadership with regular updates on launch progress, key milestones, risks, decision points, and open questions requiring commercial alignment.
• Identify trends, recurring challenges, and process gaps to drive continuous improvement of commercialization processes, tools, and best practices.
• Provide leadership and direction to the Client Services team to ensure customer issues, requests, and risks are addressed in a timely and professional manner.
• Conduct weekly one-on-one meetings with the Client Services team to assess individual productivity and identify opportunities for improvement.
• Develop and implement a thorough training program for onboarding new Client Services hires, and continuing education
• Coordinate logistics related to attending trade shows

Qualifications

• Bachelor's degree or equivalent in related field with at least five years' experience in project management
• Strong organizational communication, scheduling and time management skills
• Experience in management and training
• Proficiency in Microsoft Office and other business-related software
• Strong cross-functional communication and collaboration skills
• Ability to effectively manage multiple projects concurrently

Supervisory Responsibilities

• Directing and overseeing the Client Management department.
• Must maintain confidentiality of company financial and other sensitive and proprietary information.

Physical Demands

• While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; stoop and kneel; talk and hear. The employee is frequently required to sit and stand.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.
• Lifting requirement: Up to 30 pounds.

The physical demands are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made upon request to enable individuals with qualified disabilities to perform the essential functions of the job.

Work Environment

Computer workstation and climate-controlled office environment. May occasionally enter production areas where personal protective equipment might be required to prevent or lessens exposure to airborne-borne powdered nutritional supplement substances.

NAI is an Affirmative Action/Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, physical or mental disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current NAI employee who was conditionally offered the position.