- Work cross functionally with internal and
external professionals to develop and implement best practices for
workflows, i.e., installation, troubleshooting, warranty claims, devise
upgrade rollout, etc.
- Establish meaningful KPIs to track productivity
metrics pertaining to labor, equipment, quality, and service outcomes.
Create and maintain documentation of best practices and identify,
propose, manage, and monitor improvement initiatives.
- Analyze test processes and implement processes
improvement to increase efficiency and quality. Maintain and adjust
standard equipment, test equipment, calibration items, etc. based on
established protocol.
- Develop training programs for GUI software, and
when appropriate, setting up trends, alarms and reports based on client
specifications.
- Run quality analysis of reported, leading
client engagement, visit customer sites to assess system performance
issues, drive closure of open issues, and validate software fixes.
- Manage integration of telematics systems,
identify non-working sensors/units and arrange for repair of replacement
in a timely manner. Manage issue resolution and develop corrective
actions for process inefficiencies.
- Keep abreast of the latest developments in IoT
technologies and their practical applications to the cold chain
industry.
- Evaluate quality control processes and make
recommendations for improvements in quality control methodologies and
provide on-site or remote services to customers during the test and
trial phase.
- Gather critical input from customer
reviews/discussions and recommend changes or enhancements before
deployment of the solution.
- Participate in the system development lifecycle
management processes, including requirements definition, design, build,
testing and implementation. Formulate manufacturing specifications and
perform design analyses to ensure devices meet industry standards and
guidelines for functionality.
- Support the deployment of products
troubleshooting campaigns by preparingfield communications for
distribution to affected customers and service providers to ensure
defective devices are decommissioned, reworked, or serviced.
- Draft technical guides, installation manuals,
operation manuals, troubleshooting guides, user guides, training
packages, service bulletins, etc. and maintain technical documents in
accordance with department procedures.
- Work with GT Warranty Dept. to define the scope
of warranty claims and coordinate validation efforts for multiple
features relating to GT Sense Devices. Coordinates with Product Support
to ensure prompt receipt and shipment of replacement devices.
- Responsible for providing field
support/repair/preventative maintenance of GT equipment, i.e., GT Sense
Device, Fuel Sensors, portable networks. Support tasks include installs,
repairs, upgrades, relocation and/or removals as well as the ongoing
actions to ensure the reliable, safe and efficient operation of all
company equipment.
- Supervise Two (2) Regional Service Engineers.
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