Project Coordinator I

Summary:

• Location: Jupiter, FL
• Work Mode: Remote (worker may be required to attend in-office trainings periodically. Subject to change)
• Duration: 6 Months
• Working Hours: Monday-Friday 8-5

Responsibilities:

• Serve as the central point of coordination between customers, sales, engineering, operations, and supply chain teams to ensure successful execution of customer orders and projects.
• Oversee projects from quotation and order entry through manufacturing, delivery, commissioning, invoicing, and project closeout.
• Review project documents including contracts, specifications, plans, purchase orders, and related documentation to ensure project requirements are understood and communicated to internal stakeholders.
• Coordinate all aspects of project execution from order receipt through project completion, including timelines, deliverables, documentation, manufacturing milestones, and customer communications.
• Process and manage customer orders, ensuring order accuracy, pricing validation, commercial compliance, and timely entry into company systems.
• Host project kickoff meetings and align internal teams on scope, schedule, deliverables, and customer expectations.
• Monitor project schedules and communicate status updates, risks, delays, and milestones to customers and internal stakeholders.
• Coordinate shipping, delivery, invoicing, startup, commissioning, and project closeout activities.
• Serve as the primary point of contact for customers, sales teams, suppliers, and internal departments throughout the lifecycle of orders and projects.
• Deliver exceptional customer service through prompt, professional, and thorough responses to customer inquiries.
• Maintain ongoing customer communications regarding order status, project schedules, delivery commitments, and issue resolution.
• Investigate and help resolve customer concerns related to billing, delivery, documentation, or project execution.
• Maintain accurate customer records, contracts, quotations, project documentation, and correspondence within company systems.
• Coordinate the preparation, review, and submission of technical documentation, data packages, drawings, submittals, O&M manuals, and customer deliverables.
• Work closely with Engineering, Operations, Procurement, Supply Chain, and Sales teams to ensure project requirements are met.
• Coordinate with vendors and suppliers to validate product availability, schedules, pricing, and compliance with project specifications.
• Assist in identifying project risks, developing solutions, and escalating issues when necessary to maintain customer satisfaction and project success.
• Support quotation activities, price and availability requests, and other pre- and post-order sales support functions.
• Participate in process improvement initiatives that enhance customer experience, project execution, and operational efficiency.
• Support special projects and perform additional duties as assigned.

Requirements:

• Associate's or Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred.
• Minimum 3 years of experience in project coordination, customer support, order management, account management, or a related role.
• Experience supporting engineered products, manufacturing, industrial, municipal, utility, water, or wastewater industries preferred.
• Experience working with customer orders, quotations, invoicing, and project documentation preferred.

Preferred Skills:

• Strong proficiency with Microsoft Office Suite.
• Experience with ERP, CRM, or project management software preferred (SAP, Salesforce, AS400, or similar systems).
• Ability to interpret technical drawings, specifications, and project documentation preferred.
• Ability to work independently while collaborating effectively within cross-functional teams.