Project Coordinator

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. This role requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions.

Payrate: $19.00 - $20.00/hr.
 
Summary:
This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment. This role requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.
 
Responsibilities

• Provide members with a personalized creative experience.
• Coordinate the entire lifecycle of member projects.
• Ensure stellar customer satisfaction at all times.
• Partner with Publishing teams to ensure members are enrolled in the proper service package.
• Collaborate with other departments to ensure a quality product is delivered in a timely manner.
• Utilize a variety of software systems to navigate customer accounts and proactively monitor accounts to anticipate problems before they occur.
• Meet all performance and quality metrics.
• Initiate process improvement projects within the department and drive them through to completion.

 
Qualifications

• Associate’s Degree.
• Customer service experience.
• Experience working with high-volume processes.
• Working knowledge of Microsoft Office Applications.
• Ability to work weekends and overtime as required.
• Authorized to work in the US without sponsorship.

 
Skills

• Bachelor's degree preferred.
• Aptitude to quickly learn new systems and software.
• Ability to multi-task & prioritize, with strong organizational and follow-up skills.
• Excellent oral and written communication skills.

 
Pay Transparency: The typical base pay for this role across the U.S. is: $19.00 - $20.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
 
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privacy@aditiconsulting.com

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