Project Coordinator, Customer Support

Project Coordinator, Customer Support - BEUMER Group

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From the 2026/27 season, FC Schalke 04 carries the BEUMER Group logo on the front of its shirts. BEUMER Group is the new main and shirt partner of the "Royal Blues" in a long-term agreement running until at least 2029 and valid across all professional leagues.

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We are working 24/7 to be your Partner of Choice.

Our Customer Support services are designed with you in mind, offering more than just traditional support. Were committed to building a lifelong and sustainable partnership, staying by your side throughout the entire lifecycle of your systems and assets.

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Project Coordinator, Customer Support

• Somerset, United States
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Home > Jobs & Careers > Jobs > Project Coordinator, Customer Support

Company Description

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Job Description

The Project Coordinator, Customer Support is an integral member of the customer support organization. Committed to providing excellent customer support, is responsible for critical communication with our customers and technical departments in the generation of customer estimates, proposals, and service orders: follow-up and review with customers (both internal and external), processing purchase orders to vendors when needed and invoicing based on actual time and material. Coordination includes interfacing with external and internal customers, to determine requirements, communication with technical departments and field service personnel, estimating and service project generation.

Responsibilities

• Maintain excellent customer relationships by communicating with the customer concerning their inquiries and concerns in a timely manner, with accuracy and professionalism.
• Work with sister companies and internal technical personnel to define solutions; generate estimates and proposals for submittal and discussion with customers. Continually follow up with customers and technical groups informing them of status of proposals and to clarify additional details that may be required.
• Assist in setting up new service projects in terms of invoicing, purchase order generation.
• Generate & process service support orders, proposals and estimates while remaining flexible to shifting priorities.
• Generate and manage purchase orders to vendors, coordination of invoices.
• Review estimated versus actual for projects, including reviewing and reconciling time sheets and expense reports for field technicians.
• Assist with project management activities directly related to Customer Support projects.
• Prepare and send out various documents from customer purchase order thru final invoicing.
• May be assigned to special projects or required to perform other duties as assigned.
• Timesheet reporting via UKG and Expense Reports, currently processed using an excel spreadsheet are a key area this position takes care of.

Compensation range: $60,000.00 - $65,000.00 annually

The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.

Qualifications

Requirements/Skills and Abilities

• Five (5) years of technical Customer support and administrative experience.
• Excellent time management /organizational skills.
• High degree of accuracy, attention to details
• Excellent verbal and written communication
• Technical aptitude; familiarity and experience with Industrial Equipment
• Previous project coordination experience a plus
• Advanced computer skills; including proficiency in the most recent version of Microsoft Word, Excel, Teams and Outlook
• ERP experience is a plus.
• Periodically required to work extended hours, as needed.
• Office-Based Role (hybrid working schedule): This is a traditional office-based position, focused on administrative and coordination tasks within a project environment, not based on a call center environment.

#CareerMadeDifferent

Additional Information

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees:

• Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
• Ancillary Insurances: Including vision, accident, and critical illness insurance.
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.

BEUMER is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex (including pregnancy and breastfeeding), gender, affectional or sexual orientation, gender identity or expression, transgender status, national origin, age, ancestry, disability (mental or physical), veteran status, genetic information, atypical hereditary cellular or blood trait, marital status, civil union status, domestic partner status, or any other status protected under local, state or federal laws. prohibits discrimination, harassment, and retaliation in all aspects of employment. This commitment applies to recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment.

By accepting an offer of employment with BEUMER, the employee agrees to abide by all policies and practices that promote a workplace free from discrimination and harassment, and acknowledges BEUMER'S commitment to diversity and inclusion. All your information will be kept confidential according to EEO guidelines.

Project Coordinator, Customer Support

Somerset, New Jersey, United States

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BENEFITS

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• Flex Abroad Program

We offer exciting opportunities in an internationally operating family-owned company with locations in more than 70 countries - including the opportunity to temporarily work from one of our international locations as part of our Flex Abroad Program.

• Extensive onboarding

During our immersive onboarding programs, you will receive an extensive overview of BEUMER Group, whilst also getting to know your new colleagues.

• Team-oriented work culture

Through a culture of open feedback, transparent corporate updates, and regular employee events, we actively cultivate a friendly, open, and collaborative working environment.

• Career and development

Your personal and professional growth is integral to our ethos. We champion your development through regular employee development meetings and a wide range of training courses and upskilling opportunities.

• Modern work culture

When people join BEUMER Group they tend to stick around. Our modern and inclusive work culture are key components of this, much like our bright, spacious offices and ergonomically optimized workstations.

• Health, fitness and wellbeing

Your health is important to us. That is why we provide several sports and wellness programs to help you balance work, life, and personal fitness.

Project Coordinator, Customer Support

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BEUMER Group GmbH & Co. KG

Oelder Str. 40, 59269 Beckum

Deutschland

WE ARE LOOKING FOR THE LONG-TERM SUCCESS AND NOT FOR THE SHORT-TERM PROFIT.

2026, BEUMER Group

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