Project Coordinator - Customer Service Representative

Are you the kind of person who keeps everything-and everyone-moving? Do you thrive when the phones are ringing, schedules are shifting, and clients rely on you for clarity? Do you love being the communicator, organizer, and calm presence that keeps projects and people on track?

If that sounds like you, Dalcon Electric wants to meet you.

We're hiring a full‑time Project Coordinator - Customer Service Representative in San Jose, CA, for a versatile, high‑impact role that suits someone who enjoys wearing multiple hats and being at the center of daily operations.

WHY THIS ROLE IS WORTH YOUR TIME

This is not a behind‑the‑scenes job. This is a role where your work directly impacts customer experience, job success, and team efficiency-every single day.

Pay & Perks

• $30–$40 per hour + bonuses
• Sign‑on bonus
• Monthly bonus opportunities
• Ongoing training
• Tool allowance
• Paid Time Off (PTO)
• Planned 401(k) offering in the future

YOUR SCHEDULE

• Full‑time
• Monday – Friday
• 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM
• Overtime available
• Some after‑hours coverage
• Part‑time options may be discussed

A LITTLE ABOUT OUR TEAM

Alongside exceptional electrical services, we prioritize customer service. With each project, we want our customers to have an above-and-beyond experience. We make that happen through our high-quality repairs, installations, and follow-through, ensuring 100% client satisfaction every time.

We want each person on our team to feel confident in their role and contribute to making us the best electrical service company in the Bay Area. With this in mind, we maintain a transparent management style and set a clear understanding of expectations and goals. To show our genuine appreciation for our great employees, we hold company events and prioritize a team-first attitude. All of our efforts combined create a family-oriented feel with a competitive drive to be the best you can be, doing a job you love.

A DAY IN THE LIFE OF OUR PROJECT COORDINATOR - CUSTOMER SERVICE REP

You'll be the liaison for communication and coordination among customers, technicians, and internal teams.

Your day includes:

• Answering phones and assisting customers
• Scheduling leads and coordinating service calls
• Dispatching installation and service teams
• Managing the workflow of sold electrical projects from start to finish
• Communicating consistently with clients through project completion
• Coordinating logistics and installation schedules
• Working with city and county permits
• Supporting PG&E‑related coordination
• Monitoring project costs and efficiency
• Handling light administrative and office support tasks
• Assisting management and helping retain clients through excellent service

QUALIFICATIONS FOR OUR PROJECT COORDINATOR - CUSTOMER SERVICE REPRESENTATIVE

• Experience as a Project Coordinator or in a related role
• Experience working with PG&E
• Experience obtaining city/county permits
• Customer service experience preferred
• Residential electrical knowledge is a plus
• Excellent spelling and grammar
• Basic typing and computer skills
• Familiarity with Microsoft Word and Excel
• Quick learner, organized, professional, and friendly
• Strong verbal and written communicator
• Positive, can‑do attitude with strong time‑management skills

ARE YOU READY TO JOIN OUR TEAM?

Ready to be the connection that makes our office succeed? Apply today using our mobile‑friendly initial application. Your next career move starts here!