Project Coordinator

Responsible for all administrative tasks related to customer projects, including project documentation, data entry, scheduling, billing coordination, and communication with internal stakeholders, project teams, sales representatives, and customers. We combine top-tier services and cutting-edge technology solutions to solve complex business challenges, ensuring data security, cost efficiency, and seamless digital transformation.

Project Coordinator

Position Summary:

Responsible for all administrative tasks related to customer projects, including project documentation, data entry, scheduling, billing coordination, and communication with internal stakeholders, project teams, sales representatives, and customers. Supports the successful execution of projects throughout the project lifecycle while maintaining high levels of customer satisfaction.

Responsibilities:

• Coordinate project activities, including scheduling deployments, deliveries, and other project-related tasks in partnership with Project Managers and internal teams.

• Maintain project documentation, process customer and project-related information, run reports, and support invoicing, billing, and change order processing.

• Serve as a central point of communication for customers and internal stakeholders, providing timely follow-up, identifying concerns, and escalating issues when appropriate.

• Review project documentation to ensure order processing and invoicing requirements can be met and collaborate with team members throughout the project lifecycle.

Key Outcomes of this Position:

• Projects are delivered on time and within budget while meeting customer expectations.
• Customer satisfaction is maintained through effective communication, issue resolution, and coordination.
• Administrative documentation, reporting, billing, and project records are completed accurately and in a timely manner.
• Positive customer relationships contribute to MCPC's status as a trusted advisor.

Required Qualifications:

• High school diploma or equivalent.

• Strong communication, analytical, organizational, and follow-up skills.

• Understanding of project management fundamentals and project planning processes.

• Proficiency in Microsoft Office applications, including strong Microsoft Excel skills.

• Ability to effectively interact with customers and internal stakeholders while managing multiple priorities.

Preferred Qualifications:

• Previous experience supporting project management, operations, or customer-facing business processes.

• Experience reviewing project documentation, processing invoices, and coordinating project schedules.

Physical Requirements:

• Frequent sitting with occasional walking, reaching, grasping, and carrying light objects.

• Ability to effectively communicate verbally and in writing and maintain visual focus for computer-based work.

• Occasional travel to other office or customer locations as needed.

• Regular attendance and punctuality are essential job functions.

 

Who We Are: At MCPC, we pride ourselves on being Outcome Engineers, delivering end-to-end solutions and expertise that empower businesses to thrive in the digital age. We combine top-tier services and cutting-edge technology solutions to solve complex business challenges, ensuring data security, cost efficiency, and seamless digital transformation. Our commitment to our clients requires providing quality people that allow us to excel at exceeding our clients’ expectations. The MCPC employee experience is built on a foundation of collaboration, innovation, and growth. We offer the balance of a close-knit workforce and pathways for professional growth. Our team members are encouraged to bring their unique perspectives and ideas to the table. Join us and be part of a principled, quality-driven, respectful, and innovative team that values continuous improvement and community commitment. Together, we tackle today’s challenges and pioneer solutions for tomorrow.

 

Where We Are/Who We Serve: MCPC is a global organization, but we are headquartered in Cleveland, OH, with regional offices in Grand Rapids, MI and Erie, PA, which is a source of pride for everyone here at MCPC. MCPC has a longstanding culture of unwavering commitment to giving back to the communities we serve. (link to our blog)

 

What We Do: Endpoint Lifecycle Management

Advisory Services – MCPC is the go-to resource for all our client’s end user device procurement and service needs. We help address tactical pain points that allow our clients’ workforce to have a seamless and secure environment.

Configuration and Integration – Custom solutions that fit within a client’s endpoint environment. Ensuring new devices meet the requirements of the client and are ready to be deployed on day 1.

IT Supply Chain – MCPC offers expert level supply chain services to help clients in the process of assembling, securing, managing, and delivering desk-ready IT inventory.

Managed Deployment – Coordination of experienced IT technicians ensuring clients’ devices, servers, data, and more are securely delivered, protected, and supported.

Secure Technology Asset Disposition - Allows clients to remove old or outdated devices from their environment. Our facility will erase all data to Department of Defense standards and provide reverse logistics to the client as to whether their devices can be repurposed, recycled, or disposed of properly.

 

Benefits & Appreciation:

• 401k matching and ROTH option.
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Competitive Medical, Dental and Vision package.
• Company paid Holidays and Paid Time Off.
• Career paths and advancement.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.