Project Associate-TELS

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products,solutionsand platforms to help improve the lives of millions of seniors and those who care for them. 

In the Project Associate position,you'llcoordinate customer bid and project activities, ensuring bids are delivered accurately, on time and in alignment with Direct Supply's quality and brand standards.You'lloversee project fulfillment by coordinating service providers, managing projecttimelinesand helping ensure projects are completed as planned. Working closely with customers, serviceprovidersand internal teams,you'llprovide proactive communication and coordination to deliver a seamless customer experience and successful project outcomes.

Skills Needed:

• Systems Thinking & Problem Solving-Identifythe right problems to solve by understanding the broader system – customers, stakeholders, processes, data, technology, and AI. Connect root causes, dependencies, tradeoffs, and upstream and downstream effects to develop practical, scalable solutions that improve the whole.

• Apply Judgment- Make sound decisions by evaluating data, context, assumptions, risk, and outcomes. Critically assess ideas and AI-generated outputs, consider interdependencies, voice a clear point of view, and own the results and impact.

• Create & Shape Ideas- Generate, test, and developnew ideasinto useful, high-quality solutions and experiences. Use creativity, curiosity, technology, and different perspectives to see around the corner,innovateand develop ideas into outcomes that create value and scale.

• Influence & Collaborate-Buildtrust, communicate clearly, and work across boundaries to drive action and shared outcomes.Seekand integrate different perspectives, contribute ideas, work through dependencies, and help teams make progress together through change and ambiguity.

• Learn & Adapt-Continuouslygrow and adapt as technology, customer needs, roles, and work systems evolve. Stay curious, learn beyond your core specialty, experiment withnew approaches, use AI to accelerate learning, and improve through feedback and setbacks.

WhatYou’llDo and Impact:

• Coordinate customer bid activities by partnering with technical experts to define project scope, developaccuratequotesand delivertimelybid proposals.

• Collaborate with Building Services Consultants, Building Services Specialists, serviceprovidersand suppliers to ensureaccuratepricing,scopeand equipment recommendations.

• Procure equipment by obtaining pricing, coordinating withsuppliersandidentifyingcost-saving opportunities through Direct Supply solutions.

• Manage project fulfillment by coordinating service providers, tracking projectmilestonesand ensuring projects are completed on time.

• Communicate project updates, timelines and change orders with customers, serviceprovidersand internal teams to ensure a seamless project experience.

• Place and track equipment orders to support successful project execution and on-time delivery.

• Resolve project issues proactively while minimizingfinancial impactandmaintaininga high levelof customer satisfaction.

• Provide customers with project closeout documentation, including warranty information and startup materials.

• Partner across Operations, Sourcing,Salesand Marketing to strengthen cross-functional collaboration and enhancethe customerexperience.

• Support continuous improvement initiatives that optimize processes, strengthen the service providernetworkand improve operational efficiency.

• Train,mentorand support new Partners to build capability and promote consistent execution.

Experience:

• Bachelor’s Degree

• 1-3 years of project fulfillment-related experience

• High degree of customer focus and customer service experience

Additional Items of Interest:

• General knowledge and understanding of long-term care and senior living products and equipment

• Customer service experience