Project and Program Management - Quality Analyst 2

"Exceeding Your Expectations" Strong Tower Consulting is an award-winning staffing and consulting firm delivering trusted advisory services and innovative solutions to Fortune 500 companies and growing organizations. Our teams help clients drive digital transformation, improve operational efficiency, and support large-scale business initiatives.

We believe great work starts with great people. Our team, comprising 75% women, is at the forefront of driving positive change and innovation in our field.

REQ ID:163765-1

Job Description:

• Purpose of the Team: This team creates AI‑generated content and conducts evaluations within the Office Shared Organization (OSO), supporting AI content experiments across the larger Client group.
• Key projects: This role will develop test plans, execute manual and automated tests, facilitate evaluation of generated outputs, and provide actionable recommendations that improve both customer experience and content quality.

Content QA Analyst

Overview

We are seeking a detail-oriented and customer-focused Content QA Analyst to ensure the quality, reliability, and effectiveness of content experiences across MS365, including templates, prompt templates, AI-generated content, and emerging Copilot experiences.

This role sits at the intersection of content, design, and quality assurance. The ideal candidate combines strong testing expertise with an understanding of content quality, usability, and functionality. They are passionate about identifying issues, validating experiences, and ensuring content performs as intended across multiple products, platforms, and customer scenarios.

This role will develop test plans, execute manual and automated tests, facilitate evaluation of generated outputs, and provide actionable recommendations that improve both customer experience and content quality.

Responsibilities

Content Testing & Quality Assurance

• Develop and execute test plans for templates, prompt templates, AI-generated content, and other MS365 content experiences.
• Perform manual and automated testing across Word, Excel, PowerPoint, Create, and Copilot experiences.
• Validate content quality, functionality, usability, accessibility, and adherence to design fidelity.
• Identify, document, reproduce, and track defects through resolution.

AI Content Evaluation

• Evaluate AI-generated outputs against defined quality standards and acceptance criteria.
• Assess content accuracy, relevance, usability, formatting, and customer experience.
• Provide clear recommendations to improve model and content performance.

Test Development & Execution

• Create and maintain test scripts, test cases, validation frameworks, and execution documentation.
• Develop repeatable testing approaches for new content experiences and features.
• Partner with content and cross-team stakeholders to identify opportunities for automation.

Reporting & Recommendations

• Analyze testing results and communicate findings to stakeholders.
• Identify patterns, recurring issues, and opportunities for quality improvements.
• Track testing outcomes and ensure changes are reflected in documentation and content production workflows.

Required Qualifications

• Bachelor''s degree in Content Automation, Computer Science, Engineering, Information Systems, or related field.
• 2-4 years of experience in QA, content testing, usability testing, or quality assurance.
• Experience creating test plans, test cases, and test reporting documentation.
• Experience scripting in Python, PowerShell, or similar languages.
• Knowledge of MS365 products and productivity workflows.
• Strong understanding of testing methodologies and quality processes.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience testing AI-generated content or generative AI experiences.
• Understanding of design principles, content quality, and user experience.
• Experience working with automation frameworks.
• Familiarity with human evaluation methodologies and quality rubrics.

Additional Sills:

Content Testing & Quality Assurance

• Develop and execute test plans for templates, prompt templates, AI-generated content, and other MS365 content experiences.
• Perform manual and automated testing across Word, Excel, PowerPoint, Create, and Copilot experiences.
• Validate content quality, functionality, usability, accessibility, and adherence to design fidelity.
• Identify, document, reproduce, and track defects through resolution.

AI Content Evaluation

• Evaluate AI-generated outputs against defined quality standards and acceptance criteria.
• Assess content accuracy, relevance, usability, formatting, and customer experience.
• Provide clear recommendations to improve model and content performance.

Test Development & Execution

• Create and maintain test scripts, test cases, validation frameworks, and execution documentation.
• Develop repeatable testing approaches for new content experiences and features.
• Partner with content and cross-team stakeholders to identify opportunities for automation.

Reporting & Recommendations

• Analyze testing results and communicate findings to stakeholders.
• Identify patterns, recurring issues, and opportunities for quality improvements.
• Track testing outcomes and ensure changes are reflected in documentation and content production workflows.

What is the ideal background of a candidate for this role?: • Experience creating test plans, test cases, and test reporting documentation.

• Experience scripting in Python, PowerShell, or similar languages.
• Knowledge of MS365 products and productivity workflows.
• Strong understanding of testing methodologies and quality processes.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.

Top 3 Must-Have HARD Skills & years of experience for each:

• 2-4 years in content testing/QA/QC work (includes experience in Python, PowerShell, or similar languages)
• Demonstrated experience in communication outcomes of quality testing work (content focused) - 2 years minimum
• Demonstrated experience/case examples of creating test plans and test reporting documentation - 2 years minimum

Package:

At Strong Tower, we are committed to offering a competitive and comprehensive benefits package that supports the well-being and professional growth of our team members. Here''s what you can expect when joining us:

Compensation and Benefits:

Competitive Package: Approximately a full package value of $109,000 - $115,000 annually, based on a $40-$43 per hour rate. New Hire Referral Bonus and New Project Referral Bonus

Health and Wellness:

Insurance Plans: Choose from two PPO options for Medical, Dental, and Vision coverage.

Life and Disability Insurance: Comprehensive coverage including Life, Long-Term, and Short-Term Disability, provided at no cost to you.

PTO Package

Financial Security:

401K Plan: Secure your future with our retirement savings plan.

Health and Child Care Savings Accounts: Flexible spending accounts to manage your health and childcare expenses.

Additional Savings: Access to ADP discount benefits for further financial security.

Professional Development:

Professional Training: Over 400 free courses available for your career advancement.

Mentor/Mentee Program: Be part of a supportive network that fosters professional and personal growth.

Female Leadership Program: Join our initiative to empower women in leadership positions.

Work-Life Balance:

Carbon Program: Participate in our commitment to sustainability.

Charity Program: Engage with our community through meaningful contributions.

SWAG & Equipment: Get equipped with all the tools you need, plus some extra Strong Tower swag to keep you motivated.

This package is designed to not only meet your needs today but also support your growth and success in the future. Join us and be part of a team where your contributions are valued, and your well-being is a priority.

Legal Disclosure:

Physical Requirements: Frequently standing, walking, and sitting. Occasional lifting and carrying up to 20 pounds. Must be able to work at computer or desk area for extended periods of time.

Equal Opportunity Workplace: Strong Tower is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know so we can accommodate you during the interview process.

We use AI-assisted recruiting tools to improve speed and consistency (e.g., skills matching and communication drafting). All candidate decisions and submissions remain human-led, and we honor requests for human-only review.