Programs & Operations Manager

Programs & Operations Manager

Salary

$69,079.96 - $100,150.63 Annually

Location

Boston

Job Type

Full-Time

Job Number

2026-00174

Department

Office of Workforce Development

Opening Date

10/21/2026

Closing Date

12/20/2026 11:59 PM Eastern

• Description
• Benefits

Overview

The Programs & Operations Manager is a key partner to leadership, responsible for providing program operational support, securing and managing funding, ensuring compliance, and assisting with data management for the Center for Working Families (CWF). This position will report to the Executive Director of the center and support the programmatic work of the Boston Tax Help Coalition, Boston Saves, Financial Coaching, Bank On Boston, City Academy programs, and special projects. This role strengthens organizational sustainability by leading grants and fundraising efforts, supporting programmatic data operations, and fostering cross-team collaboration. By aligning resources with strategic goals, the Manager ensures that CWF programs remain financially resilient, efficient, and positioned for long-term impact.

Responsibilities

Grants & Fundraising:

• Lead fundraising and grant development to sustain and grow CWF programs (Boston Tax Help Coalition, Boston Saves, Financial Coaching and Bank On Boston), including writing proposals, managing reports, and handling renewals.
• With CWF leadership and the Director of Grants Development, research, identify, and pursue new funding opportunities that align with CWF's mission and priorities.
• Ensure compliance with funder requirements and regulations, maintain organized systems for tracking applications, awards, deliverables, and outcomes, and meet reporting timelines.
• Build and steward strong relationships with funders, donors, and community partners.
• With the Executive Director, develop long-term fundraising strategies to diversify revenue streams and ensure program sustainability.

Operations & Program:

• Strengthen cross-team collaboration by streamlining workflows, improving communication, and aligning program operations with organizational goals.
• Ensure the success of CWF programs by providing project management and data reporting support where needed.
• Design, implement, and refine systems for grant tracking, reporting, and performance measurement, including reporting functions in Salesforce.
• Coordinate multi-department deliverables, ensuring program and grant obligations are met.
• Develop and document standard operating procedures to increase efficiency, consistency, and knowledge-sharing.
• Partner with leadership to identify and implement process improvements, innovation opportunities, and strategic partnerships.
• Support cabinet-level grant processes as needed, providing expertise and coordination.

Budget and Finances:

• Partner with program staff to develop and monitor grant-specific budgets, track revenues and expenditures, and provide accurate forecasts.
• Ensure financial compliance with funder requirements and organizational policies, preparing reports and analysis for leadership and external stakeholders.
• Perform related duties as required.

Minimum Entrance Qualifications

• A bachelors degree in Nonprofit Management, Public Administration, Business Administration, or a related field and three (3) years of relevant experience in grants management, fundraising, program operations, nonprofit administration, or a related field are required. Relevant professional experience may substitute for the educational requirement.
• Demonstrated experience in grant writing, grant administration, regulatory compliance, and funder relationship management.
• Knowledge of budget development, financial tracking, grant expenditures, and financial reporting.
• Ability to develop and improve operational processes, coordinate projects, and collaborate effectively across teams.
• Strong written and verbal communication, organizational, and project management skills, including the ability to prepare grant proposals, reports, and other professional correspondence.
• Proficiency in Microsoft Office and Google Workspace applications, with familiarity with CRM systems, grant management platforms, or comparable data management tools.
• Proven ability to manage multiple projects and deadlines in a fast-paced environment with meticulous attention to detail.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MM2-6

Hours per week: 35

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.

At the City of Boston, we provide our employees with a wide array of benefits and resources that foster both their professional and personal development. Our goal is to make City government a place where everyone is empowered to make a positive impact for the communities in which we live, work, and play.

For full-time positions, employees may be eligible for the following benefits depending on the nature of their employment and applicable Collective Bargaining Agreement (CBA) for the position. View the Collective Bargaining Agreements page to learn more.

Benefits Available to City Workers

• Retirement & Savings Opportunities: Membership in the Boston Retirement System (BRS), a benefit pension plan providing lifetime income to vested employees when they retire, along with deferred compensation options to help you build a secure future. Visit boston.gov/retirement to learn more.

• Health Insurance & Benefits: The City offers competitive medical, dental, and vision coverage, plus flexible spending (FSA), dependent care accounts, and life insurance for our employees. Visit boston.gov/insurance to learn more.

• Other Benefits: City employees enjoy a benefits package featuring paid time off and leave, subsidized transit (MBTA and Bluebikes), educational assistance, and employee wellness programs. Visit boston.gov/life-city-boston to learn more.

• Salary information: To view salary plans and understand how salaries work at the City of Boston, go to boston.gov/salary.

Part-time employees who are scheduled to work for 20 hours or more per week may also be eligible for benefits on a pro-rated basis. Please refer to the applicable Collective Bargaining Agreement (CBA) to learn more about any benefits available for this position.

If you have any questions about the benefits offered for this position, please contact the Office of Human Resources at 617-635-3370 or ohr@boston.gov.

Employer City of Boston (MA)

Address 1 City Hall Plaza, Room 612

Boston, Massachusetts, 02201

Phone 617-635-3370

Website https://www.boston.gov