Programming Assistant Manager

Redwood Credit Union is seeking a Programming Assistant Manager who will lead and manage the Symitar development team to achieve company goals and initiatives.

Key Responsibilities

Management:

o Evaluate, coach, develop and motivate Symitar programming team.

o Work with the Programming Manager to recruit, hire, and coach staff.

o Serve as interim leader in the absence of the Programming Manager in providing leadership and direction for the department.

o Work with the Programming Manager to develop and review quality assurance standards and ensure adherence throughout the organization.

o Prioritize and document programming efforts and technical issues. Communicate with IT and Business stakeholders about requirements, status, issues, and opportunities as needed.

o Manage 3rd party vendors providing support, development, analysis, and consulting for core-related projects.

Development, Analysis, Support:

o Participate on project teams and provide programming and system analysis support.

o Serve as a technical resource to RCU Departments in defining technical requirements for business solutions.

o Supply technical support for issues relating to core system and enterprise applications.

o Make recommendations and provide leadership and IT analysis in solving business problems.

o Lead and execute complex IT projects, conversions, and cutovers upholding Credit Union uptime standards.

o Provide feedback and direction to the programming staff to ensure project completion and quality service standards are met.

o Draft technology plans and requirements for business needs.

IT Development and Security:

o Ensure proper security of all data housed in systems are being sent from and received by RCU staff to outside partners.

o Evaluate new technologies relating to core business functions and recommend courses of action.

o Respond to audit items and remediate outstanding concerns.

o Evaluate and analyze new and existing functionality to better serve the Credit Union needs.

o Employ project management tools and methodologies in completion of programming projects and initiatives.

Other functions:

o Develop staff on technological knowledge and understanding.

o Participate in Credit Union functions, community events, community volunteer boards and associations.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 21st largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 21 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.

Minimum Qualification: Knowledge, Skills and Abilities

• Advanced knowledge of information systems project management methods and procedures.
• Advanced knowledge of Symitar.
• Knowledge of programming and system integration techniques.
• Knowledge of current supervisory techniques and methods.
• Ability to troubleshoot computer related problems.
• Ability to act independently and make quick decisions.
• Ability to effectively manage multiple tasks and deadlines simultaneously.
• Ability to manage, develop, and implement technology related projects.
• Ability to supervise and coach team members.
• Ability to work weekends and late nights when needed.
• Ability to interact and communicate with outside vendors.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain an effective working relationship with a diverse group of people.
• Ability and desire to work in a team environment.

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and a minimum of six years of experience in the development and modification of applications, as well as five years of direct work with Symitar.

Compensation: Base starting range: $122,927 to $161,950 annually commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement- Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 50 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
• Ability to stand for extended periods of time occasionally.
• Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected]. To ensure fairness and consistency, we're unable to respond to individual inquiries about application status.