Programmer 3 - Senior ServiceNow Developer

You will work closely with cross-functional teams, and stakeholders to deliver exceptional user experiences across IT Service Management (ITSM), Customer Service Management (CSM), and custom applications (App Engine). We are seeking a highly skilled and experienced Senior ServiceNow Developer to lead the design, development, and implementation of solutions on our ServiceNow platform.

Job Description: Senior ServiceNow Developer

Job Summary

We are seeking a highly skilled and experienced Senior ServiceNow Developer to lead the design, development, and implementation of solutions on our ServiceNow platform. In this high-level role, you will act as a technical champion, translating complex business requirements into robust, scalable, and efficient ServiceNow solutions.
You will work closely with cross-functional teams, and stakeholders to deliver exceptional user experiences across IT Service Management (ITSM), Customer Service Management (CSM), and custom applications (App Engine). The ideal candidate is a platform expert who possesses strong software development fundamentals, excellent problem-solving skills, and a proven track record of delivering successful ServiceNow implementations.

Key Responsibilities

1. Platform Development & Customization

• Design, develop, test, and deploy clean, maintainable, and efficient code on the ServiceNow platform.
• Configure and customize core ServiceNow applications, including ITSM, ITOM, HRSD, and CSM, while adhering to out-of-the-box (OOTB) best practices.
• Develop custom applications using ServiceNow App Engine, ServiceNow Studio, and Flow Designer.
• Write robust client-side and server-side JavaScript, including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and UI Pages.

2. Governance, Upgrades, & Best Practices

• Participate in platform upgrades, performing patch testing, clone-backs, and managing update sets with rigorous quality assurance and conflict resolution.
• Document technical designs, architecture diagrams, system configurations, and support playbooks.

3. Leadership & Mentorship

• Act as a technical subject matter expert (SME)
• Collaborate with Product Owners and Business Analysts to evaluate feasibility, estimate effort (story pointing), and plan sprints in an Agile/Scrum environment.
• Stay current with the latest ServiceNow releases, features, and industry trends to proactively recommend platform improvements.

Required Qualifications & Experience

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Proven Track Record: Experience leading or playing a principal role in at least two major end-to-end ServiceNow implementations or platform migrations.

Technical Skills & Competencies

• ServiceNow Core Capabilities:
• Flow Designer, Workflow Engine, and Integration Hub.
• Service Catalog, Knowledge Management, and Service Portal.
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• Methodologies: Strong understanding of Agile/Scrum development methodologies and ITIL framework.

Certifications

• ServiceNow Certified System Administrator (CSA) (Required)
• ServiceNow Certified Application Developer (CAD) (Required)
• ServiceNow Certified Implementation Specialist (CIS) in one or more of the following:
• IT Service Management (ITSM) (preferred)
• IT Operations Management (ITOM - Discovery, Service Mapping)
• Customer Service Management (CSM)

Soft Skills & Attributes

• Analytical Thinking: Exceptional problem-solving and troubleshooting skills for complex system issues.
• Communication: Ability to articulate complex technical concepts to non-technical business stakeholders clearly and effectively.
• Collaboration: Strong team player who thrives in a collaborative, fast-paced, and evolving environment.
• Detail-Oriented: A strong commitment to code quality, documentation, and rigorous testing.

Required Skills

Skill Type
7-10 years of ServiceNow development experience, including platform customization, configuration, and administration
Experience leading at least 2 enterprise-scale ServiceNow implementations or platform migrations from design through deployment
4+ years serving as a technical lead, architect, or SME (Subject Matter Expert) supporting developers and guiding platform design decisions
Bachelor's degree in computer science, Information Technology, or a related field (or equivalent practical experience)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
3+ years of experience working within Agile/Scrum and ITIL-based environments.

Preferred Skills

Skill Type
State government experience
ServiceNow Certified Implementation Specialist (CIS) in IT Service Management (ITSM)
ServiceNow Certified Implementation Specialist (CIS) in IT Operations Management (ITOM - Discovery, Service Mapping)
ServiceNow Certified Implementation Specialist (CIS) in Customer Service Management (CSM)