Job Title: Program Supervisor
Location: San Bernardino, CA 92408
Organization: Inspire Together
Reports To: Program Director
Direct Reports: Lead Case Managers, Case Managers, Program Staff
Pay Range: $26–$28 per hour
Inspire Together is seeking a strong, mission-driven leader to serve as a Program Supervisor for our San Bernardino location. This role is responsible for overseeing all program operations within the site, ensuring high-quality service delivery, and providing direct supervision to program staff.
The Program Supervisor plays a critical role in maintaining operational excellence, supporting staff development, and ensuring that all services align with the organization’s mission, compliance standards, and community impact goals.
Oversee all day-to-day operations of programs at the San Bernardino site
Ensure services are delivered efficiently, effectively, and in a client-centered manner
Monitor workflows and implement improvements to enhance program performance
Serve as the primary point of contact for site-level operations and issue resolution
Directly supervise Lead Case Managers, Case Managers, and program staff
Provide coaching, mentorship, and performance management to team members
Conduct regular team meetings to ensure alignment, communication, and accountability
Support recruitment, onboarding, and training of new employees
Ensure all programs comply with organizational policies, funder requirements, and applicable regulations
Conduct regular audits of case files and program documentation
Maintain accurate and timely reporting for grants and internal tracking
Uphold data privacy and confidentiality standards
Track and analyze Key Performance Indicators (KPIs) to measure program success
Prepare reports on program outcomes, impact, and operational metrics
Identify trends and recommend data-driven improvements
Represent Inspire Together in the San Bernardino community
Build and maintain relationships with local partners, agencies, and stakeholders
Support community outreach and program visibility initiatives
Collaborate with leadership on program planning, budgeting, and resource allocation
Assist in developing and implementing internal policies and procedures
Support organizational growth and expansion efforts within the region
Experience: Proven experience in a leadership role such as Lead Case Manager or similar within a nonprofit or human services environment
Education: Bachelor’s degree in Social Work, Human Services, or a related field
Skills:
Strong leadership and team management abilities
Experience with case management systems and documentation
Knowledge of compliance, audits, and reporting requirements
Excellent communication and problem-solving skills
Commitment: Demonstrated passion for community impact and alignment with Inspire Together’s mission
On-site role based in San Bernardino, CA
May require occasional travel within the community for meetings and events