Program Supervisor, RLEI

PROGRAM OVERVIEW:

The focus of the Advocacy & Community Engagement (ACE) Division is to empower individuals and families through community-driven solutions that promote housing stability, tenant protections, and equitable access to resources. The Division works to address systemic barriers to economic self-sufficiency by providing direct support, including emergency and rental assistance, while also engaging residents, landlords, and community stakeholders to strengthen neighborhoods and advance responsible property management practices. Services may include housing navigation, rental and deposit assistance, community education, and connection to culturally and linguistically appropriate resources.

The Advocacy & Community Engagement (ACE) Division serves families experiencing both natural and human-made disasters as well as housing services. Programs under the Division are operated by the Program Managers and overseen by the Division Director of the Advocacy & Community Engagement (ACE) Division, who reports directly to the Chief Operating Officer.

POSITION SUMMARY:

Oversee day-to-day operations of the program to bring landlords, residents, and stakeholders together to evaluate and resolve issues affecting neighborhoods due to deterioration of physical and social conditions generated by irresponsible property management. Lead and guide the team to inform and assist program users with their requests for support and mediate between property owners, neighborhood residents, and public authorities to reach successful outcomes.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide leadership to the RLEI program.
• Work with the Outreach & Community Organizing and Parish Engagement Managers in program development and design of additional housing services.
• Administer and process client requests for emergency rental assistance and general assistance, ensuring eligibility, proper documentation, and compliance with program guidelines.
• Monitor all program deliverables and ensure data is collected and entered accurately in the agency electronic system(s).
• Pull program data from the agency electronic system(s) for review as needed.
• Develop reports and documentation per contract requirements.
• Train program staff on all program deliverables.
• Assist program staff with presentations to community members.
• Oversee program intake staff and processes.
• Maintain and supervise communication with stakeholders.
• Develop and maintain strong relationships with City staff and other community service organizations to facilitate support services for clients.
• Organize and plan, with the assistance of the team, informational workshops to the community and associations per contract requirements.
• Assist staff members in working with peers, elected officials and representatives, residents, neighborhood groups, and landlords to encourage responsible property management practices.
• Maintain open communication with assigned city representative and peace officer (Council liaison, police officer, code enforcement).
• Provide information and resources to the community that are culturally, linguistically, and developmentally appropriate for the region being served.
• Promote interagency collaboration and interface amongst community agencies to leverage programs, services, activities, and resources.
• Complete other duties as assigned.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• A minimum of a BA or BS from an accredited educational institution with major course work in social services, public administration, psychology, health sciences, or a related field. (Equivalent education and experience that demonstrates the ability to perform the job may be considered.)
• Experience working in a non-profit and experience in community outreach, community organizing and leadership development.
• At least 3 years of case management experience or job-related experience.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bilingual/ biliterate in English/Spanish or English/Vietnamese preferred.
• A leadership style characterized by empathy, compassion, accountability, effectiveness, efficiency and innovation to maximize social impact.
• Outstanding oral and written communications skills, including English fluency as well as strong public presentation skills.
• Must possess a strong work ethic, enjoy working collaboratively, and be capable of working independently with a high level of reliability.
• Ability to build and retain quality relationships with staff and maintain a strong team culture.
• A high energy, optimistic attitude that encourages and motivates clients living in stressful, high pressure situations.
• A proven commitment to continuous quality improvement, including an openness to constructive feedback.
• Knowledge of modern office methods and practices, including filing systems, business, correspondence, presentations, and report writing.
• Excellent basic computer skills (e.g. keyboarding, Microsoft Word Office Suite) as well as comfort with using cloud computing applications, electronic health records, as well as learning new technology tools quickly.
• Experience working with vulnerable populations such as individuals with low and fixed income, underserved Santa Clara County residents, including but not limited to seniors, students, and transition-age youth.
• Exceptional organizational, problem-solving and time management skills.
• Excellent multicultural experience and ability to work well with a diverse population.
• Flexible, proactive, adaptable and able to work in a fast-paced, changing environment.
• Ability to lead and organize team trainings as needed.
• Experience monitoring case files in compliance with audit and funder requirements.
• Highly developed interpersonal skills, enabling the candidate to work collaboratively with diverse audiences.
• Ability to research, analyze information, and represent data in meaningful ways.
• Experience in building collaborative partnerships with community stakeholders.

OTHER QUALIFICATIONS:

• Ability to sit and/or stand for long periods.
• Ability to lift 25 pounds.
• Criminal background check via livescan fingerprint.
• Must have TB test performed and submit results.
• Automobile, valid driver's license and auto insurance per agency policy; or have access to reliable transportation.

WORKING CONDITIONS:

• Work is performed at multiple sites, generally in an office environment.
• Travel within Santa Clara County.

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.
• This is a full-time, exempt position. Some evenings and weekends will be required to meet the needs of the position.
• This position is time-limited through April 2027, and will only be extended contingent upon additional funding.
• Compensation: Starting salary ranges from $66,560 - $76,960/year.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency's operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.