Program Supervisor and Scheduler

Program Supervisor and Scheduler Job Description

Job Title:

Program Supervisor and Scheduler

Effective Date: July 13, 2026

FLSA Status: Compliant

Summary/Objective:

The Program Manager is responsible for the day-to-day operations and staff management of individuals with developmental disabilities. This role ensures compliance with regulations, provides direct support to individuals, and fosters a professional and positive environment.

Primary Job Duties & Essential Functions of the Position:

Compliance and Regulations:

• * Ensure adherence to applicable Ohio Department of Developmental Disabilities regulations and agency policies.
• * Maintain working knowledge of relevant regulatory entities.
• * Represent the agency in community or interagency activities (as needed).
• * Attend required trainings and stay informed of industry developments.
• * Assist with state audits and compliance reviews (as directed).

• Staff Management:

• * Participate in staff meetings and hold regular team meetings.
• * Maintain appropriate staffing levels aligned with individual needs and safety.
• * Oversee Direct Support Professionals (DSPs) assigned to the site.
• * Ensure clear communication with families, guardians, and other stakeholders.
• * Train DSPs on skill development, individual needs, and proper documentation.
• * Complete and file all required training records (both staff and personal).
• * Assist the Director of Operations in filling vacancies or DSP absences. Perform all DSP duties when necessary.

• Professionalism and Leadership:

• * Cultivate a professional and respectful work environment.
• * Maintain composure and professionalism in challenging situations.
• * Exemplify appropriate appearance, conduct, and communication.
• * Provide day-to-day leadership aligned with the agency's mission and values.

• Support of Individuals Served:

• * Represent the agency in Individual Service Plan (ISP) meetings.
• * Advocate for the rights of individuals served.
• * Assist with transportation to appointments and activities.
• * Collaborate with staff and supervisors to meet individual needs.
• * Identify medical services, social activities, budgets, and recordkeeping requirements.
• * Facilitate achievement of goals and outcomes outlined in ISPs.
• * Report major incidents, unusual incidents, and medication errors.
• * Organize or oversee recreational and community activities aligned with individual preferences.
• * Ensure staff receive accurate information on individuals served.

• Health and Safety:

• * Assist with daily medication administration and healthcare activities.
• * Ensure residences are safe and compliant, conducting safety drills as required.
• * Report critical incidents and major issues to the Director of Operations.
• * Respond to emergencies and take appropriate action.
• * Provide on-call coverage and establish procedures for DSP guidance in your absence.
• * Oversee the reporting and follow-up of major/unusual incidents and medication errors.

• Records Management:

• * Complete and file required documents (weekly site visits, medical summaries, etc.).
• * Ensure timely completion of ISP-related documentation.
• * Manage individual budgets and banking, reconciling accounts monthly.
• * Ensure accurate and timely financial records and receipts.
• * Maintain required documentation for individuals served (records, finances, benefits).

• Supervisory Responsibility:

  Directs the work of the Direct Support Professionals working at the assigned site.

  Work Environment:

• * The work environment includes varied residential settings and community locations.
• * Potential exposure to unsanitary conditions, allergens, pets, pests, bodily fluids, etc.
• * Requires understanding of infection control, safety techniques, and basic household hazards.
• * Occasional exposure to extreme weather conditions.
• * Requires frequent interaction with individuals served, families, and staff.
• * Travel by car with exposure to changing weather conditions; moderate noise level.
• * This job routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and faxes
• * Frequent contact and interaction with people receiving services, family, and employees
• * While performing the duties of this position the employee travels by automobile and is exposed to changing weather conditions
• * The noise level in the work environment is usually moderate

• Physical Demands:

• * Requires standing, walking, sitting, reaching, using stairs, talking/hearing.
• * Frequent stooping, kneeling, bending, twisting, pulling, pushing, flexing, and crouching.
• * Ability to lift, carry, or move up to 30 lbs. regularly, and up to 60 lbs. occasionally.
• * Requires close vision, distance vision, peripheral vision, depth perception, and focus adjustment.

• Position Type/Expected Hours of Work:

  This is a full-time position (40 hours/week); Days and hours vary with flexibility to work evenings, overnights, and weekends when necessary to meet the needs of the program. Fill in for absent employees when needed.

  Travel:

• * Primarily local travel during business hours (client homes, appointments, activities).
• * Some out-of-area and overnight travel may be required.

• Qualifications:

• * High school diploma or GED (minimum).
• * Basic computer skills (Microsoft Office Suite).
• * One year of experience supporting individuals with developmental disabilities.
• * One or more years of supervisory and management experience in human services.

• Preferred Qualifications:

• * Bachelor's degree in human or social services (or related field).
• * Three or more years of supervisory and management experience in human services.
• * Proficiency in Microsoft Office Suite and other relevant applications.

• Additional Requirements:

• * Must pass background checks, including pre-employment physical and drug screen.
• * Must be 21 years of age or older with a valid driver's license and liability insurance (if driving for work).
• * Must be able to read, write, and understand English, effectively communicating with various stakeholders.

• Disclaimer:

  This job description is not exhaustive, and duties may change at any time.