Program Specialist

The Position

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. This position is part ofthe Department of Utilities (DOU) Water Division and will primarily serve as the project manager for the Advanced Metering Infrastructure (AMI) Program. During the first year, this position will develop an operations plan, establish monthly key performance indicators (KPIs) for the program, coordinate and lead regular cross-functional meetings, and support the Water Distribution team by managing operational needs, including budget administration, logistics coordination, purchasing, and waste disposal. This position will also coordinate procedure development and the preparation of the Personnel and Policies Manual. The anticipated workload during the first two years is approximately 75% AMI and 25% Water Distribution. Beginning in Year 3, the anticipated workload is approximately 60% AMI and 40% Water Distribution.

This position also serves as the Water Division co-contact for providing program information and responding to data and program-specific information requests from Engineering, Wastewater/Storm Drainage, the City Attorney's Office, Public Records Act requests, and other stakeholders.

Ideal Candidate Statement

The Department of Utilities (DOU) Water Division is seeking a Program Specialist to join its team. The ideal candidate will possess excellent written and verbal communication skills, collaborate effectively in a team-oriented environment, and manage competing priorities to meet established deadlines. They will demonstrate the ability to compile and analyze complex financial information and prepare and present recommendations to customers, supervisors, and management. They will possess strong relationship-building skills, proactive communication, timely follow-up, and a commitment to providing exceptional customer service. Under general direction the Program Specialist plans, directs, and supervises all of the activities of a major department or Citywide program or project with moderate visibility and impact; conducts studies and makes recommendations; monitors program compliance; represents the department in contacts with media, internal and external agencies, and organizations.

Distinguishing Characteristics

This advanced journey level class in the professional series is populated with multiple incumbents. The Program Specialist is distinguished from the next lower class of Program Analyst in that the Program Specialist manages multiple programs or moderately visible programs with greater department or Citywide impact. This class is distinguished from the next higher classification of Program Manager in that the Manager is responsible for administration and management of programs and projects with high visibility and substantial Citywide impact. This class is distinguished from the class of Administrative Officer in that the latter is responsible for all internal administrative functions for a department.

Essential Duties and Responsibilities

• Plans, coordinates, and administers, a project or program with department or Citywide impact; supervises, trains and evaluates the work of professional, technical and clerical staff.
• Confers with department heads, division managers, members of professional staff, and other officials concerning the administrative needs and requirements related to the program or project; represents the program in contacts with news media, business and civic organizations, other City departments, and various outside public and private agencies.
• Interprets new policies, procedures, and regulations, and develops new or amended programs or projects as need dictates, monitors program objectives to assure compliance with State and administrative regulations and program guidelines.
• Conducts studies and surveys, performs research and analysis and prepares recommendations for department management; monitors and evaluates program effectiveness and outcomes; creates and implements program policies and procedures; develops guidelines, forms and related documents.
• Reviews grant opportunities; compiles and analyzes information for preparation of grants, contracts and agreements; negotiates terms; implements, monitors and prepares reports on conduct and performance of grants.
• Identifies program, project or system enhancements; selects and coordinates installation of new and revised programs and systems.
• Provides exceptional customer service to those contacted in the course of work.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

Qualifications

Knowledge of:

• Principles and practices of public administration and governmental finance, budgeting, and accounting.
• Procurement methods.
• Research techniques, methods and procedures.
• Methods and practices of modern office management.
• Principles and practices of program management and administration.
• Technical report writing.
• Methods of analysis.
• Principles and practices of supervision.

Skill in:

• Managing multiple tasks and deadlines.
• Customer service, including dealing with people under stress, and problem solving.
• Use of computers, computer applications, and software.

Ability to:

• Effectively plan, develop, and implement a comprehensive program with a broad scope and high degree of complexity.
• Supervise and direct professional, technical, and clerical staff.
• Analyze fiscal problems and make sound policy and procedural recommendations.
• Make effective presentations to public officials, committees, and outside agencies.
• Establish and maintain effective working relationships with employees and the general public.
• Prepare technical and analytic reports.
• Communicate effectively, orally and in writing.
• Make program or project changes based on analysis of results, new legislation, or departmental changes.
• Meet multiple deadlines.

Experience and Education

Experience: Four years of progressively responsible professional-level administrative experience. -AND- Education: A Bachelor's Degree from an accredited four-year college or university with major coursework in business or public administration or a closely related field. Note: It is highly desirable the required years of professional-level experience be attained in a governmental jurisdiction.

Substitution: Additional qualifying experience may substitute for the required education on a year for year basis.

Proof of Education Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credential's evaluation service. Evaluation of education records will be due at time of appointment.

The Selection Procedure

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) – All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ;

• Employment applications must be submitted online; paper applications will not be accepted.
• Employment applications will be considered incomplete and will be disqualified:
  • If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
  • If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
• Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
• Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.

2. Supplemental Questionnaire: (Pass/Fail) – In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline ;

• Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
• Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
• A resume will not substitute for the information required