Program Specialist IV

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Functional Title: Program Specialist IV

Job Title: Program Specialist IV

Agency: Health & Human Services Comm

Department: CCL Day Care Field Ops SPA

Posting Number: 19516

Closing Date: 08/13/2026

Posting Audience: Internal and External

Occupational Category: Office and Administrative Support

Salary Range: $5,403.01 - $6,779.25

Pay Frequency: Monthly

Salary Group: TEXAS-B-20

Shift: Day

Additional Shift:

Telework:

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

Other Locations: Austin

MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Job Description:

The Program Specialist IV position performs highly advanced administrative and technical assistance work for Child Care Regulation. Responsible for coordinating and overseeing high-level administrative operations and performs coordination and liaison functions for a wide range of issues and activities, including acting as a liaison for requisitions, record management, and external access inquiries. Coordinates and tracks assignments and activities. Recommends appropriate changes to administrative procedures and process improvement initiatives, makes travel arrangements, schedules meetings with internal and external entities, answers telephones and responds to inquiries, and works on special assignments. Position determines potential barriers to completion of department projects and facilitates resolution. In performing these duties, this position works with all levels of agency staff, external stakeholders, and the public. May provide guidance to other staff on requisition, travel, record management and other administrative needs. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policies and performs other duties as assigned.

(35%) Maintains, tracks, and manages a large, fluid workload, responding to staff and administrative requests on a timely, and sometimes emergency, basis to ensure compliance with agency time frames and guidelines for response. Manages and/or coordinates special projects on behalf of CCR State Office, makes travel arrangements, schedules meetings with internal and external entities, answers telephones and responds to inquiries, and works on special assignments. May provide guidance to other staff on requisition, travel, record management and other administrative needs. Serves as the CCR Record Management Coordinator. In compliance with the record retention policy and procedures, collects, organizes, analyzes, and/or prepares materials for storage and response to requests for records.

(25%) Coordinates procurement processes for complex and major procurements, including facilitating between Finance, Procurement, Contracting Services, and other stakeholders. Ensures compliance of departmental activities with HHS policies and procedures and state procurement laws. Recommends appropriate changes to administrative procedures and process improvement initiatives. Monitors, reviews, and evaluates compliance with program policies and procedures, statutes, and rules. Establishes controls and priorities, analyzes problems, and resolves or escalates issues/problems. Assists with developing program policy and procedures related to administrative operations. Monitors Central Billing Accounting (CBA) reports, including available funds and expenditures for Child Care Regulation.

(25%) Serves as the lead designated SPARC user. Reviews and submits SPARC requests for external users access. Provide guidance and training to staff to ensure compliance with time frames and guidelines for SPARC submission. Liaises with internal and external stakeholders to resolve issues relating to SPARC requests.

(10%) Communicates on a high level with internal and external stakeholders to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. Answers telephone assists callers and answers questions or refers to appropriate staff for handling.

(5%) Perform other duties as assigned.

Registrations, Licensure Requirements or Certifications: N/A

Knowledge Skills Abilities:

• Knowledge of office practices and administrative procedures.
• Knowledge of generally accepted office procedures.
• Knowledge of health and human services programs.
• Ability to direct, plan, organize and coordinate work of others.
• Ability to effectively use a personal computer.
• Ability to communicate effectively and to handle high level administrative issues and to assign work to others.
• Ability to compose and produce correspondence and other documents.
• Ability to work independently.
• Ability to perform detail work.
• Ability to maintain effective working relationships with others.
• Ability to organize workloads.
• Ability to set priorities and meet deadlines.
• Ability to assume a variety of responsibilities.
• Ability to maintain confidentiality.
• Ability to exercise tact and courtesy.
• Ability to meet and work with the public.
• Ability to communicate orally and in writing.
• Ability to make sound decisions under pressure and to work independently with minimal supervision.
• Skill in preparing plans and reports.
• Skill in establishing and maintaining productive working relationships, both internally and externally.
• Skill in using the Microsoft Office Suite programs Outlook, Word, SharePoint, TEAMS, and Excel.
• Skill in effective written and verbal communication.

Initial Screening Criteria:

• Graduation from high school or General education development (GED)
• One (1) year experience in administrative support duties and complex technical program assistance
• Expereince managing reports
• Experience with records management preferred

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.