Program Specialist III (9914)

Program Specialist III (9914)

Salary

$43,510.00 - $48,500.00 Annually

Location

25 - HINDS COUNTY, MS

Job Type

Full-Time

Job Number

9062-0648-20260923H

Department

0648 - DHS-CHILD SUPPORT ENFORCEMENT

Opening Date

09/24/2026

Closing Date

9/29/2026 11:59 PM Central

Agency Minimum Salary

$43,510.00

Agency Maximum Salary

$48,500.00

About the Agency

The Mississippi Department of Human Services is dedicated to serving others while providing a wide range of public assistance programs, social services, and support for children, low-income individuals and families. The agency seeks to empower families to become self-sufficient and responsible for their future success. This position is with the Division of Child Support and will be located in STATE OFFICE. If you have any questions, you may contact us at mdhsrecruitment@mdhs.ms.gov.

About the Position

This individual will handle complaints and inquiries submitted to the Child Support Division through multiple channels and will be cross-trained as appropriate in tasks outside of the complaint resolution position. A major planned area of cross-training is in Division office accounting. More specifically, the person in this position assists the Child Support Division as follows: • Reviews cases to determine actions needed to address and/or resolve complaints and inquiries; • Creates and monitors electronic complaint tickets to track complaint resolution; • Communicates with clients directly to provide case information and updates; • Reviews electronic complaint tickets and case action logs in the child support electronic support tracking system to confirm that complaints and inquiries are handled appropriately; • Sends a response to the requestor once actions have been taken; • Is a member of the contract monitoring team to address vendor responsiveness to complaints; • Crosstrained to sort incoming mail and log outgoing child support payments to the State Disbursement Unit; • Maintains the property inventory for the Child Support Division and oversees Division compliance with property audits; • Crosstrained to verify child support case information for MS Lottery; • Reviewed certain flagged cases to determine if paper checks are appropriate; • Notarizes documents for the Child Support Division • Is trained to set up batches for the Child Support Financial Unit and can add employers upon request; • Is cross-trained in Central Registry duties and occasionally assists with incoming interstate packets; • Crosstrained on timekeeping for the Division; • Trained in accessing and analyzing complaints in software logs; • Crosstrained in the Divisions office accounting processes and procedures • Complete special projects as assigned.

What youll need to be Successful

Great communication skills; database entry skills; conflict resolution skills; de-escalation skills or experience; good professional writing skills; active listening skills; ability to learn multiple software applications; attention to detail; research skills; reading comprehension skills; excellent follow-through; inventory skills; accounting skills.

Preferred Qualifications

Typically requires a Bachelor's degree and 2-4 years of experience. - Hiring Agency Prefers: 2-3 years of experience working in child support enforcement required; 2-3 years of state government experience strongly preferred; 2-3 years of complaint resolution experience strongly preferred; 1-2 years experience with complaint resolution software strongly preferred; 1-2 years of experience using MAGIC (Mississippis Accountability System for Government Information and Collaboration) strongly preferred; experience using Smartsheet strongly preferred.

• Description
• Benefits
• Questions

No available description

Health/Prescription Insurance

Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.

Wellness Benefits

Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.

Life Insurance

All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.

Optional Insurances

Many agencies offer discounted premiums for dental, vision, and cancer insurance.

Flexible Spending Accounts

Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.

Paid Personal Leave and Sick Leave

Full-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.

Military Leave

In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.

Holidays

Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.

Retirement Programs

The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at http://www.pers.state.ms.us

Deferred Compensation

State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.

State Credit Union

All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.

Tuition Reimbursement

Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.

Career Development and Training

The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.

Promotional Opportunities

Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.

Career Ladders

Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.

01

How many years of relevant experience do you have?

• No experience
• 1 year of experience
• 2 years of experience
• 3 years of experience
• 4 years of experience
• 5 years of experience
• 6 years of experience
• 7 years of experience
• 8 years of experience
• 9 years of experience
• 10 years of experience
• More than 10 years

02

What is the highest level of education (or semester hours of college) you have completed?

• None
• GED or High School Equivalency Diploma / High School Diploma
• 30 semester hours
• Associates Degree / 60 semester hours
• 90 semester hours
• Bachelors Degree
• Masters Degree
• Specialist Degree
• Doctorate Degree

03

Do you have 2-3 years of experience working in child support enforcement?

• Yes
• No

Required Question

Employer State of Mississippi

Address 210 East Capitol Street

Suite 800

Jackson, Mississippi, 39201

Phone 601-359-1406

601-359-1406

Website https://www.governmentjobs.com/careers/mississippi