Program Specialist - Financial Assistance Services

Program Specialist - Financial Assistance Services

Salary

$74,290.99 - $111,436.48 Annually

Location

(Ramsey County Government Center) Saint Paul, MN

Job Type

Full Time

Job Number

2026-00448

Department

Financial Assistance Services

Division

Administration

Opening Date

09/03/2026

Closing Date

9/17/2026 11:59 PM Central

Union

Local 151 - Human Services

FLSA Status

exempt

• Description
• Benefits
• Questions

Position Summary

This vacancy is with the Financial Assistance Services department on the Community Services and Supports service team. The eligibility list created by this vacancy may be used to hire other vacancies in the department.

The Program Specialist in the Financial Assistance Services Department (FAS) supports the development, implementation, and continuous improvement of economic assistance programs and Ramsey County Service Centers by serving as a subject matter expert in areas of administering public assistance programs. This role provides technical support to frontline staff and supervisors, including troubleshooting system issues, maintaining systems procedures and workflow processes that promote consistent, efficient case processing. The person in this role collaborates with IT and business analysts to resolve systems problems. The Program Specialist acts as a liaison with external vendors and partners to ensure clear communication, coordination, and resolutions related to contracted systems that support program operations.

To coordinate the development, implementation and evaluation of a specified program or project which provides services to clients/participants or employees of the Department to which assigned; and to perform related duties as assigned.

To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.

Flexible Workplace:

This position is identified under the designation of 'flex work eligible', meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county's flexible workplace policy. To view Ramsey County's Flexible Workplace policy, go to: Flexible Workplace Policy

Examples of Work Performed

• Promote a diverse, culturally competent and respectful workplace.
• Develop implementation plans, program plans, or performance plans including projections of resource needs for various programs or projects including community-based programming within the department as assigned.
• Identify areas that need improvement and support the development of system modification and/or the development of new services.
• Survey, study, and analyze existing resources to achieve maximum effectiveness.
• Coordinate and collaborate with department staff (including other Ramsey County departments) and with the community, providers, state and regional municipalities, and federal authorities to meet program or project goals.
• Develop and maintain the program or project team priorities and work goals to achieve desired results.
• Identify needed changes in workflow and procedures and work with managers and supervisors to implement changes.
• Prepare reports and maintain records on program or project goals, achievements, methods, utilization, and challenges.
• Coordinate educational activities for service providers, concerned community groups and organizations affected by the program or project.
• Monitor, analyze, and evaluate the effectiveness of projects or programs including resources to ensure that services are provided in a cost-effective manner.
• Plan, conduct, identify, and/or coordinate training on topics related to the program or project for staff (including volunteers and interns), community provider agencies and clients/participants; implement orientation and recruiting goals in order to maximize program or project effectiveness.
• Assist in the creation of request for proposals, contracts and Board documentation related to the department project or program, as assigned.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)

ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 9, 10, 11.

Minimum Qualifications

Education: Bachelors Degree in Social Science, Public Administration, Business Administration, or a related field.

Experience: Five years of experience in programs or services related to the department to which assignment will be made, including two years in a field appropriate to the project to which appointment will be made.

Substitution: Equivalent combination of education and related experience.

Certifications/Licensure: None.

Exam/Screening Process Information

The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100%

The examination for Program Specialist will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions -do not mark "see resume" or "see work history" as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.

Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a Program Specialist. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 30 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted.

Veterans Preference: This is a classified position requiring an open, competitive selection process. Veterans Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veterans preference should update their veterans DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.

Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.

To print a paper application for this posting click Paper Application You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please contact: Crystal.Diaz@ramseycountymn.gov

Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at https://assets.ramseycountymn.gov/files/2026-02/Total%20Rewards%20Guide%202026.pdf

• Medical, dental and vision insurance

• The County contributes a bargained percentage to the medical and dental monthly premium

• Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family

• Blue Cross Blue Shield Medical insurance - three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity

• MetLife Dental Insurance - two plan options offered

• VSP Vision Insurance - Advantage Plan offered

• Pre-tax Benefit Program

• Pre-tax medical, dental, vision monthly premium deduction option

• Dependent and Health Care Flexible Spending Accounts

• County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan

• Paid time off

• Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)

• 11 scheduled holidays and two floating holidays

• Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below

• Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)

• Wellness incentive allows conversion of unused sick time to vacation or pay

• Retirement benefits

• Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments

• New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years

• Deferred compensation - 457(b) account with employer match

• Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation

• Transit and parking

• Fully funded Metropass.

• Transportation/parking expenses reimbursement account

• Employee well-being

• Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.

• Wellness programming

• Flexible work policy with hybrid work options for eligible positions

• Life Insurance and Disability leave

• County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available

• Long-term Disability - County provided coverage replaces 40% of the employee's lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum

• Short-term Disability - option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period

• Career development

• Tuition reimbursement, up to $4,000 per year

• Online professional development opportunities through the Learning & Development Center

• County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program

• Employee resource groups - help employees build connections through common bonds with colleagues

For information about Ramsey Countys 2026 benefits, visit: https://assets.ramseycountymn.gov/files/2026-02/Total%20Rewards%20Guide%202026.pdf

01

• Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. Select "yes" if you have read and understand.
• Yes
• No

02

• Please select the option that best applies to you if you have completed or are currently participating in any of the following Public Sector Partnership Programs at Ramsey County.
• HIRED Partnership Program
• Project for Pride in Living (PPL) Partnership Program
• Ramsey County Workforce Solutions
• Ramsey County Internship (including Right Track Plus)
• Fellowship at Ramsey County
• Limited-Duration Assignment at Ramsey County
• Provisional Assignment at Ramsey County
• Temporary Opportunity at Ramsey County
• Work Experience Program (e.g., Young Adult Career Academy)
• Job Shadow Experience at Ramsey County
• No, I have not participated in any of the above

03

• Select the option that best describes your highest level of completed education.
• High school diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree or higher
• None of the above

04

• If you indicated in the previous question that you have a degree, please describe below your field of study, the name of the school, dates of attendance/completion and type of degree. If you have other formal training and certifications related to this position, you may include that here. If you do not have a degree/college credit, please write N/A in the space below. DO NOT WRITE see resume or see application.

05

• Which best describes your experience in programs or services related to Financial Assistance Services?
• Less than 3 years of experience
• At least 3 years of experience but less than 5 years
• At least 5 years of experience but less than 7 years
• At least 7 years of experience but less than 9 years
• 9 years of experience or more

06

• Describe the experience indicated in question above. Include the name of your employer and provide specific details of the work you performed. Do not copy and paste your resume, a job description or indicate "see resume". If you do not have this experience, type "N/A in the space below."

07

Describe your experience providing training, technical assistance, or education to staff, community partners, or program participants? Include in your answer where you gained this experience.

08

Describe your experience collecting program data, tracking outcomes, and preparing reports for program evaluation or decision making. Include in your answer where you gained this experience.

09

Describe your experience managing or coordinating projects or programs, including setting goals, prioritizing tasks, and evaluating results. Include in your answer where you gained this experience.

Required Question

Employer Ramsey County

Address 121 East Seventh Place

Mail Stop 5200

Saint Paul, Minnesota, 55101

Phone (651) 266-2700

Website http://agency.governmentjobs.com/ramsey/default.cfm