Program Specialist - Department of Radiology

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose. Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke University Hospital - 2301 Erwin Rd, Durham, NC 27705

JOB SUMMARY

We are seeking a Program Specialist for the PET and Theranostics Division within the Department of Radiology located in Durham for coordinating complex patient workflows, facilitating multidisciplinary communication, and ensuring patients meet all clinical, procedural, and scheduling requirements prior to PET imaging and theranostic treatment. The position requires independent judgment, exceptional organizational skills, and a comprehensive understanding of radiology and nuclear medicine workflows to support safe, efficient, and timely patient care.

JOB DUTIES

• Coordinate PET and Theranostic Patient Workflows - Coordinate pre-screening requirements, verify clinical readiness, monitor workflow milestones, and ensure all prerequisites are completed before imaging or therapy.
• Clinical Communication and Coordination - Serve as the primary liaison among referring providers, radiologists, APPs, technologists, nursing, radiopharmacy, scheduling teams, residents, and fellows to coordinate patient care activities.
• Scheduling and Operational Coordination - Coordinate complex scheduling involving radiopharmaceutical availability, laboratory requirements, multidisciplinary appointments, and treatment timelines. Resolve scheduling conflicts and workflow barriers.
• Patient Eligibility Review (10%)- Review referrals and required documentation to ensure patients meet established clinical and procedural requirements. Identify missing information and coordinate resolution prior to treatment or imaging.
• Reading Room Operations - Support daily reading room activities by managing communications, prioritizing requests, coordinating physician workflow, and responding to operational issues affecting patient care. Assists radiologist by monitoring and prioritizing all the PACS worklists for critical exams, STAT exams, follows up on incomplete studies and communicates with technologists for resolution in a timely manner to support report turnaround time targets.
• Quality Improvement and Process Enhancement - Participate in quality improvement initiatives and operational projects that enhance patient access, workflow efficiency, and service delivery.
• Perform other related duties incidental to the work described herein.

REQUIRED QUALIFICATIONS

• Work requires analytical, communications and organizational skills generally acquired through completion of a bachelors degree program with one year of experience in program administration OR two years of postsecondary education with three years of experience in program administration or event production.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge and use of medical terminology (specifically anatomy)
• Ability to function independently in a fast-paced environment
• Team player

ADDITIONAL INFORMATION

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individuals age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.