Program Specialist

Responsibilities

• Collecting, processing, and conducting quality assurance of Tuition Assistance (TA) applications, and providing customer service for members on the phone, or via email
• Processing invoices from vendors and educational institutions for payment, including troubleshooting problems with member applications. Approval of application in STAR database
• Support adult education students; assist with course enrollment by making outreach and follow up calls, problem solving member issues and challenging case management situations, and recruiting students to enroll in courses
• Enter student data, updating student records and student logs into Shared Tracking Application Resource (STAR) system
• Liaison with over 26 public colleges each semester to manage voucher enrollments, process invoices and payments, and provide regular Training and Upgrading Fund (TUF) communication to ensure strong college-fund partnerships
• Meet with MA TUF team to improve processing of TA applications and maintain quality control. Work with Regional Director to conduct member surveys to assess and report on programs, continue to work on improving programs/processes and provide support to members
• Perform additional duties and projects as assigned by management

Qualifications

• Bachelor's degree in Education, Business, Accounting, or equivalent years of experience required
• Minimum two (2) years in training, finance, or workforce development required
• Intermediate skill level in Microsoft Word, Excel, and PowerPoint preferred
• Strong customer service skills required
• Excellent interpersonal and communication skills (oral and written) required
• Excellent organizational skills, record keeping, and attention to detail required
• Able to work well independently, prioritize multiple assignment and consistently meet deadlines
• Ability to maintain confidentiality of information
• Ability to work flexible hours including some evenings and weekends required