Program Specialist 3 - Welcome Center
Salary
$59,760.00 - $80,496.00 Annually
Location
Bremerton Campus, WA
Job Type
Full-Time Classified
Job Number
25-26-C49
Department
Student Services
Opening Date
08/04/2026
Closing Date
8/18/2026 11:59 PM Pacific
- Description
- Benefits
- Questions
Description
Program Specialist 3 - Welcome Center
Department: Student Affairs
Reports To: Customer Service Manager
Salary range: $59,760 - $80,496* Annually
Priority consideration to those who apply by August 18, 2026.
This position will remain open for a minimum of seven (7) days. The College reserves the right to close the recruitment at any time after the minimum posting period once a sufficient applicant pool has been established. All classified positions will start their salary at Step A.
Olympic College is currently hiring for a Program Specialist 3 - Welcome Center. The purpose of this position is to serve as the initial contact for potential students and current students, to guide them through the admissions, enrollment, financial aid processes, cashiering, student accounts, and minimizing return visits. This position processes admission applications, conducts enrollment processes, provides cashiering and student account services, and assists with the completion of all FAFSA/WASFA requirements from first term through graduation. All work is performed independently with a high level of accuracy and efficiency.
Essential Functions
- Provide personalized assistance to students completing FAFSA/WASFA applications, including complex tasks such as Special Circumstances and Dependency Overrides. Explore alternative funding sources and understand payment options. Guide students in understanding account balances, tuition payment obligations, Nelnet Payment Plan.
- Provide assistance to students and staff, including rectifying cashier errors, answering inquiries about student accounts, and providing account advice to stakeholders. This may involve updating student account procedures.
- Receive and process various forms of payments and interdepartmental transactions. Provide receipts for transactions, reconcile/balance student and departmental receipts, and prepare bank deposits daily.
- Assist students, departments, and outside agencies with account interpretation, reconciliation, and correction.
- Review back-up documentation provided by stakeholders and correct errors as needed on student accounts.
- Anticipates potential problems and explores solutions and alternatives, and recommends resolutions to meet certain criteria to set students up for success.
- Assists students in using and understanding the class catalog, class schedules, and first-term enrollment.
- Respond to inquiries via face-to-face, virtually, phone, email/e-Chat, text, and other web-based methods regarding enrollments, financial aid, student accounts, and other continual student support.
- Process/update student records by processing student forms, documents, and other information needed to complete transactions and procedures.
- Ability to identify and de-escalate or mitigate situations when needed.
- Assist students with determining alternate funding resources when necessary.
- Update student accounts by processing student forms, documents, and other pertinent information to complete transactions and procedures.
- Serve as the interdepartmental liaison regarding the interpretations and implementation of program policies.
- Foster cross-departmental relationships to effectively handle complex student issues and to collaboratively facilitate resolutions for students within established guidelines.
- Independently conduct research and analyze data to identify program needs and participant eligibility for continued enrollment in the college.
- Collaboratively participate in identifying areas for program development
- Collaborate with external organizations and internal staff to assist incarcerated students formerly to understand their needs.
- Assist with developing and establishing policies and procedures by bringing recommendations to the Director.
- Assist students in understanding student account balances, tuition payment, obligations, options, and deadlines.
- Inform students about college collection policies and procedures.
- Manage/Maintain Calendly welcome center appointments and review students' files prior to the meeting.
- Verify enrollment status, process Admissions applications, and complete program research on behalf of students.
- Independently investigate discrepancies (i.e., dependency override) and recommend corrective action for financial aid files for FASFA/WASFA applications.
- Assist students with campus and community resources to support students.
- Explain Nelnet payment plan deadlines.
- Assist with inquiries about the college as a whole and direct them when needed.
- Attend ENROLL NOW! Graduate Strong and OC graduation ceremonies throughout the academic school year
- Provide assistance and/or resources to students, potential students, and/or the public regarding the various steps in enrolling in college.
- Host internal outreach events and tailor the event to intended audiences.
- Assist in conducting monthly financial aid, admissions, and enrollment workshops both in-person and virtually.
- Attend events at local high school events every quarter to ensure high school staff have accurate Olympic College contact information and resources
- Host in-person trainings on completion of FASFA/WASFA within the high schools to help prepare students who are applying to college.
- Attend internal and external meetings, conferences, and/or trainings.
- Serve on internal hiring committees as needed.
- Complete assigned internal trainings
- Assist in developing and/or selecting marketing and promotional material as needed for outreach events.
- Other duties as assigned.
Qualifications
Minimum Qualifications:
- High School Diploma or GED
Preferred Qualifications:
- Bachelor's degree from an accredited institution
- Proactive knowledge of mental health awareness training.
Additional Information
Terms of Employment
Please note that we are unable to sponsor visas for this position. Only candidates who are currently authorized to work in the United States will be considered.
This is a full-time classified position scheduled to work 40 hours a week, with a salary range of $59,760 - $80,496* annually. All classified positions will start their salary at Step A. When you have completed six months of probation, you will increase 2-step upon completing probation. A collective bargaining agreement exists, and this position is covered by the Washington Public Employees Association (WPEA) Union. Classified positions qualify for the following benefits:
Medical/vision, dental, long-term disability, life insurance, and accidental dismemberment, Flexible Spending Arrangement, Dependent Care Assistance Program, Wellness Programs, Department of Retirement Systems Plan 2 or Plan 3, Deferred Compensation Program (DRS) retirement savings plan; TIAA supplemental retirement savings plan, Aflac, 11 paid holidays, leave - vacation/sick/personal holiday/personal leave, auto/home insurance, space available tuition waiver, Employee Assistance Program (EAP), fitness center, reduced rate and priority consideration on-site child care on a space available.
For more information regarding benefits, please visit our website here.
Conditions of Employment
- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position. In addition to the background check, candidates willbe requiredto complete the Sexual Misconduct Disclosure Form as required by HB 2327.
- The employee must reside in Washington State and within a reasonable distance of the campus to respond to workplace reporting requirements at the time of hiring. Frequent travel to Olympic College campuses or other sites may occur.
How To Apply
To be considered for this position, a candidate must apply online through the Olympic College website and submit the following required materials:
- Olympic College Online Application
- Resume
- Cover Letter - in your cover letter, describe how your experience sets you apart for this position.
- Unofficial college transcripts. Official transcripts and copies of mandated certifications will berequired ofthe successful candidate.
EEO Statement
Olympic College values equity and is an Equal Opportunity Employer and Educator. Olympic College provides equal opportunity in education and employment and does not discriminate based on race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment, but is not limited to unwelcome sexual conduct. Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance withthe Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Erin Pohl, Title VII and Title IX, building 5, room 528A, 360-475-7303. Olympic College is a smoke-free/drug-free environment. This recruitment announcement does not reflect the entire job description and can be changed or modified without notice.
Olympic College
Human Resources
1600 Chester Ave Bldg. 5 - 5th Floor
Bremerton, WA 98337
https://www.schooljobs.com/careers/olympic
Benefits include vacation, sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver.
01
Do you have a High School Diploma or equivalent?
Required Question
Employer Olympic College
Address 1600 Chester Avenue
Bremerton, Washington, 98337
Phone 360-475-7332
Website http://www.olympic.edu