Program Specialist 2 - Office of the Registrar

Program Specialist 2 - Office of the Registrar

Salary

$3,827.00 - $4,980.00 Monthly

Location

Main Campus - 12401 SE 320th Street Auburn, WA

Job Type

Classified Full Time

Job Number

26c-020

Department

Student Affairs

Division

Registration

Opening Date

09/22/2026

Closing Date

10/4/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Position Summary

5% King County Premium Pay will be added to the salary

This position provides inclusive, professional customer service across all modalities (in-person, phone, email, virtual), and supports students through complex admission, enrollment, transcript, and graduation processes. The role requires independent judgment, a strong understanding of college policies, and the ability to troubleshoot and resolve student issues efficiently. While the position will assist with application review and fraud detection, its primary focus is on admissions and enrollment troubleshooting, and student support. Student information must be kept confidential, as outlined by FERPA, as well as college policies and procedures. Must be customer-focused, patient, detail-oriented, and able to effectively communicate with customers and other staff/faculty.

ABOUT THE COLLEGE:

Green River Colleges student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green Rivers service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities.

The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.

Position Responsibilities

Customer Service:

• Assiststudents, faculty, and staff byprovidingclear guidance on enrollment processes, documentation requirements, records updates, and available services.
• Resolve student issues related to holds, prerequisites, permission codes, milestones, and course access byidentifyingroot causes and determiningappropriate solutions.
• Communicate decisions, next steps, and policy requirements in a professional and supportive manner, ensuring consistent andaccurateinformation.

Enrollment:

• Independently research and resolve complex enrollment issues in ctcLink by correcting exceptions,identifyingworkflow conflicts, and applying relevant college, state, and federal policies.
• Process enrollment updates-including adds, drops, swaps, and waitlist activity-with accuracy and timeliness tomaintaindata integrity.
• Evaluate and process tuition waivers by reviewing eligibility, applying regulations, and ensuring correct posting to student accounts.
• Maintain and update official student records, including biographical and contact information, and investigate and correct data errorsin accordance withpolicy and legal standards.

Admissions:

• Review, verify, andprocessadmissionsrelated and enrollment-related-forms for accuracy, completeness, and compliance with institutional and state requirements.
• Evaluate supporting documentation, resolve discrepancies, and determineappropriate nextsteps using established procedures and independent judgment.
• Provide guidance to students and campus partners on required documents, approval processes, timelines, and residency related questions.

Diversity, Equity, and Inclusion Responsibilities:

• Maintain productive and respectful working relationships by considering multiple perspectives and communication styles.
• Demonstrate awareness of how social identities (e.g., race, gender, disability status, religion) shape workplace interactions and experiences.
• Address and resolvecross-cultural-conflicts using effective, culturally responsive strategies.
• Clearly articulate the department and division's commitment to diversity, equity, and inclusion, and explain why these values are essential to our work.
• Foster a respectful,equitable, and inclusive work environment by responding to concerns promptly and appropriately.
• Build and sustain respectful relationships with individuals and organizationsrepresentingdiverse communities and constituencies.
• Seek regular input to better understand diversity, equity, and inclusion issues and incorporate feedback into daily work.
• Promote a collaborative workplace climate that recognizes, celebrates, and supports diversity, equity, and inclusion.
• Recognize and address incidents of explicit and implicit bias in the workplace.
• Hold team members accountable for problematic behavior in alignment with institutional expectations and values.
• Actively participate in workshops, initiatives, and learning opportunities that advance diversity, equity, inclusion, and racial justice.

Related duties as required to support the goals, objectives, and mission of the department, division, and college.

Qualifications

Minimum Qualifications:

• High school graduate or equivalent
• Two (2) years experience or equivalent education/experience
• Attention to detail required
• Demonstrated competency in verbal communication, interpersonal skills, and the ability to work positively with stakeholders from other offices/departments
• Ability to troubleshoot, research, resolve, and recall information required
• Ability to multitask, and remain customer-focused, in a high-traffic environment
• Expertise in MS Office, specifically Word, Excel, SharePoint and Teams

Preferred Qualifications:

• Associates degree
• Prior PeopleSoft experience
• Previous work experience with federal and/or state admissions, enrollment and residency rules, regulations, and policies
• Bi-lingual in one of the top 5 languages in Green River's service area: Spanish, Vietnamese, Chinese, Somali, or Russian/Ukrainian

Supplemental Information

At this time, Green River College is not sponsoring for H1-B Visas.

All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.)

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law RCW 28B.112.080.

Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report- Green River College's Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.

The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320.

To request disability accommodation in the application process, contact the Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.

Equal Opportunity Employer and Statement of Non-Discrimination: Green River College does not discriminate on the basis of race, color, national origin, citizenship or immigration status age, perceived or actual sensory, physical or mental disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or the use of a trained guide dog or service animal.

Green River College prohibits discrimination on the basis of sex, including sex-based harassment, and sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Inquiries about Title IX may be referred to Green River College's Title IX Coordinator, the U.S. Department of Education's Office for Civil Rights, or both.

Reporting: Any employee, student, applicant, or visitor who believes that he, she or they have been the subject of discrimination or harassment should report the incident or incidents to the College's appropriate Title IX Coordinator identified below. If the complaint is against that Coordinator, the complainant should report the matter to the President's office for referral to an alternate designee.

For students/employees/public/visitors/applicants: Korland Simmons, Title IX Coordinator • Equity, Diversity, Inclusion

WORKING CONDITIONS:

• Must have the ability to sit for prolonged periods of time at a desk/computer workstation
• Frequent repetitive arm, hand, and finger motions
• Frequent use of computer and exposure to terminal screen in performing work assignments
• Work in an office setting with frequent interruptions
• Must be able to maintain regular and predictable attendance
• May need to carry, or move equipment/supplies up to?20lbs
• Work schedule: M-F, 8am - 5pm

More than Just a Paycheck!

Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement and dental plans through the Public Employee Benefit Board, and most classified staff members will participate in either WA state's PERS 2 or PERS 3 retirement programs. Other benefits include sick and vacation leave, staff training, paid holidays, and the opportunity to participate in the tuition-waiver program. We also offer an on-campus fitness center.

Health Benefits:

Medical, dental, life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board.

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After over 55 years, Green River College remains committed to serving the needs of our communities. How would your proven commitment to diversity, equity, and inclusion support our commitment to serve communities that are rapidly changing?

Required Question

Employer Green River College

Address 12401 SE 320th Street

Auburn, Washington, 98092

Website http://www.greenriver.edu/