Program Specialist 2 in Enrollment Services

Opportunity Description

North Seattle College is looking to hire a Program Specialist 2 position in Enrollment Services Department.

Salary Range for this position is $48,216 to $62,748 annually.

Opportunity is open until filled, the application period will close on October 25, 2026, and the first review of materials will begin on October 26, 2026.

About Us

We are a district of three distinct colleges¿North Seattle College, Seattle Central College, and South Seattle College¿and five specialty training centers. Which makes us the largest and most diverse community college district in the state of Washington, we are leaders in change and innovation.

Seattle Colleges is committed to recruiting dedicated faculty and employees who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.

As a Seattle Colleges employee, you will gain access to a great benefits package including:

• Competitive Pay Rates

• Promotional Opportunities

• Great Medical, Dental, and Retirement plans

• Paid Sick and Vacation Leave

• Transportation benefits

• Tuition Waivers

• PEBB Wellness Plan

• Washington State Employee Assistance Programs (EAP)

Seattle Colleges staff and faculty also enjoy professional development opportunities and enrichment experiences in areas of their choice, including committee, workgroup, and affinity group opportunities.

Application Procedures:

• Attached current Resume

• Attached cover letter addressing how your background intersects with the job

Required application materials must be completed and submitted online

Notice to Applicants:

Please note that Seattle Colleges has moved to holding interviews virtually using video conference options such as Zoom or Teams. As such, if you are selected for an interview, please be prepared to hold your interview virtually.

Applicants must be currently authorized to work in the United States on a regular basis. The employer will not sponsor applicants for work visas.

Seattle Colleges is unable to extend post-completion optional practical training (OPT) to F-1 students who receive STEM degrees.

This Program Specialist 2 position provides support for Registration and Credentials functions within Enrollment Services. The position supports day-to-day student records, registration processes, credential evaluation, graduation application processing, transcript review, and related student service functions. This role helps ensure accurate student records, timely processing, and responsive support to students, staff, faculty, and campus partners.

This position is governed by a collective bargaining agreement with representation by WSFE, Washington State Federal Employees.

What you will be working on:

Registration Support

• Process registration-related requests, including add/drop transactions, enrollment changes, class permissions, and student record updates.
• Support enrollment requirement tracking and assist with resolving student registration barriers.
• Review and process forms related to registration, records, and student enrollment.
• Provide support for ctcLink registration functions, including data entry, coding, and record maintenance.
• Assist with troubleshooting student registration issues and referring complex concerns as appropriate.
• Support compliance with college, district, state, and federal policies related to student records and enrollment.
• Process outgoing transcripts and enrollment verification requests

Credentials Support

• Assist with credential evaluation processes, including transcript review, degree requirements, and program completion tracking.
• Support graduation application processing and related communication with students.
• Review student records for accuracy and completeness related to degree, certificate, and program requirements.
• Assist with preliminary evaluation of transfer credits, placement of coursework, and documentation of completed requirements.
• Support credential-related reporting, tracking, and follow-up.
• Assist students with general questions about graduation, credentials, and completion processes.

Student and Department Support

• Provide accurate, timely, and student-centered service through email, phone, in-person, and virtual communication.
• Maintain confidential student records in accordance with FERPA and institutional policies.
• Collaborate with Registration, Credentials, Advising, Financial Aid, and instructional departments to resolve student issues.
• Track work, monitor pending requests, and assist with maintaining processing timelines.
• Provide backup support to other Enrollment Services areas as needed.

What you bring as a candidate:

• Associate¿s degree with two years of professional experience working in (Enrollment services, admissions, registration, and/or credentials) a higher education setting; or experience in a related field.

• Demonstrated experience of working effectively with persons from diverse backgrounds, such as racial, ethnic, religious, gender, sexual orientation, socio-economic, and diverse physical and learning disabilities.

• Demonstrated knowledge of Peoplesoft Student Management System (ctcLink) or other student management database, as well as, Zoom, Microsoft Suite: Word, Outlook, MS Teams, and Excel.

• Ability to interpret detailed information, troubleshoot and problem solve complex academic and system issues, with attention to detail.

• Demonstrated ability to work in accordance of policies, procedures, and federal and state regulations.

• Excellent verbal, listening, written communication, interpersonal, organization, and student-centered customer service skills.

• Demonstrated ability to manage and prioritize tasks, complete high volume workloads, and work independently.

• Evidence of ability to work collaboratively with unit team members and all areas of the college.

Physical Demands and Disability Accommodation

Persons with disabilities have the right to reasonable accommodation in all aspects of employment with Seattle Colleges. This includes, but is not limited to, recruitment, application, interviewing, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact Human Resources.

Office Setting

Seattle Colleges follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:

• Ability to operate office equipment, receive and interpret data, and prepare various materials

• Ability to exchange information with supervisor, lead, co-workers, and students

• Ability to provide 1:1 support, present to small groups, and work at a computer exercising repetitive hand motion

• Work is performed primarily in office settings with frequent interruptions and encounters noises typical of these settings

Notice of Non-Discrimination Statement

Seattle Colleges is committed to the concept and practice of equal opportunity for all its students, employees, and applicants in education, employment, services and contracts, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities. Further, the Seattle Colleges is committed to ensure that all employees and students work and learn in an environment that fosters mutual respect and professionalism, free from all forms of ¿bullying¿ behaviors, including ¿cyberbullying.¿

Students, employees, and applicants at Seattle Colleges can reach the Title IX Coordinator or ADA/Section 504 Coordinator for questions about discrimination, harassment or grievance procedures.

Background Check Statement

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant¿s suitability and competence to perform in the position. In addition to the background check, candidates will complete Sexual Misconduct Disclosure Form WA HB 2327 as required.