Overview
Program Representative - Deckplate Assistance and Real-Time Support (DARTS) Team
We are seeking a Program Representative to join the Deckplate Assistance and Real-Time Support (DARTS) Team. This is a 2nd shift position. The DARTS Program Representative provides hands-on, real-time deckplate support to enable digital knowledge transfer and problem resolution, helping Shipbuilders effectively use shipyard digital tools and processes. This role offers an excellent opportunity to gain invaluable experience and make an immediate impact on the business.
The ideal candidate is an effective communicator who can work across both technical and non‑technical teams. This role works closely with Operations and requires someone who is comfortable building relationships at all levels of the organization.
Key Responsibilities
- Provide rapid resolution for basic IT, digital tool, and application issues on the deckplate.
- Support the use of shipyard digital tools (e.g., OWL, Interactive Work Instructions (IWI), Mobile ERS, etc.).
- Troubleshoot basic tablet issues and serve as a liaison between the deckplate and IT teams, including Tech Stop and Production Support.
- Partner with Operations to identify tool problems or opportunities for improvements with deployed capabilities.
- Must be able to walk the shipyard to support operations during construction
Location This onsite role is based in Groton, Connecticut. Some travel to other locations may be required.
Qualifications
Required:
- High school diploma or GED
- Minimum two years of experience in Digital Enterprise, Program Office, Engineering, Design Build Sustain, Planning, Operations, customer support of digital applications
- Ability to obtain and maintain a Secret security clearance through the Department of Defense
- Ability to work 2nd shift working hours
Preferred:
- Experience working with or directly for Operations, Quality Assurance, or Planning
- Experience providing customer support for digital applications
- Experience with organizational change or change management
Skills
- Proficiency using Windows-based computers, laptops, and tablets
- Proficiency using Apple-based tablets and phones.
- Proficiency with Microsoft Office Suite including Teams
- Strong teamwork and relationship‑building abilities
- Experience with organizational change
- Ability to work independently
- Excellent communication skills
- Customer‑focused mindset
- Strong attention to detail
Physical Qualifications
Kneeling, Reaching, Stooping, Twisting
Environmental Attributes
Cold, Dry, Dusty, Hot, Inside, Noise, Wet