People Incorporated is seeking a Program Operations Manager (POM) to oversee daily operations at assigned residential sites support adults with intellectual and developmental disabilities. We offer a supportive work environment, Employee Recognition Program, Professional Development, opportunities for growth as well as industry-leading wages and a comprehensive benefit package that includes: **For employees working in benefit eligible positions only** .

C.N.A Program Operations Manager - Full Time

Reports to Assistant Division Director

Pay Rate: $74,000 Annually

Schedule: Monday -Friday 9am-5pm with 2 weekend shifts per month, flexibility required outside of regular schedule

COME JOIN OUR AMAZING TEAM!!

People Incorporated is seeking a Program Operations Manager (POM) to oversee daily operations at assigned residential sites support adults with intellectual and developmental disabilities. . The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities. This role plays a key part in maintaining a safe, supportive, and person-centered environment.

Essential Functions:

• Oversee daily program operations and ensure individuals’ physical, emotional, and medical support needs are met.

• Develop and oversee Individual Service Plans, Behavior Support Plans, and individual protocols.

• Promote individual rights, choice, independence, community participation, and self-advocacy.

• Hire, orient, train, supervise, and evaluate staff; provide ongoing coaching and support professional development.

• Coordinate staff schedules and coverage in collaboration with the Scheduling Team.

• Maintain regular communication with individuals’ families, guardians, and other stakeholders.

• Ensure accurate, confidential individual records and financial documentation.

• Monitor licensing standards, quality assurance activities, medication administration program requirements, and agency policies.

• Conduct staff meetings, coordinate safety drills, and follow through on audit findings.

• Oversee program budgets, payroll, staff time, and overtime.

• Coordinate facility and vehicle inspections, maintenance, and repairs.

• Collaborate with multidisciplinary teams and other residential programs.

• Provide direct care and staffing coverage as program needs require.

Qualifications

• Bachelor’s degree in human services or a related field and two years of related experience, including one year in a supervisory role; or

• Associate’s degree and three years of related experience, including one year in a supervisory role; or

• A suitable combination of education and experience.

• Strong oral and written communication, organizational, and project management skills.

• Ability to supervise staff supporting adults with intellectual and developmental disabilities in a residential setting.

• Sound judgment and the ability to respond effectively to program emergencies.

• Valid driver’s license, qualifying driving record, and ability to safely transport individuals in an agency or personal vehicle.

• Successful completion of required criminal background screening.

• Current required health records and TB assessments.

• Completion and maintenance of required agency and program training.

For ABI assignments: Completion of a CNA program and current Massachusetts CNA certification are required.

Schedule and Work Expectations

This role requires a flexible schedule, including two weekend shifts per month. Responsibilities include rotating on-call coverage during nights, weekends, and holidays; working across shifts for staff orientation and program needs; and overnight checks as required.

Business-related travel is required, and use of a personal vehicle may be necessary. Assignment locations may change based on individuals’ needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Why join our Team?

Come work in a rewarding and creative environment that encourages growth, collaboration and community involvement that is exploding with opportunities

At People Incorporated you will find a path to endless opportunities and a rewarding career! We offer a supportive work environment, Employee Recognition Program, Professional Development, opportunities for growth as well as industry-leading wages and a comprehensive benefit package that includes:

**For employees working in benefit eligible positions only**

Available Benefits:

• 4 weeks accrued paid time off
• 11 paid holidays annually
• Health Insurance
• Dental Insurance
• Vision Insurance
• 403(b) savings plan
• Wellness Activities and initiatives
• Medical and Dependent Care Flexible Account
• FREE Life and Long-term Disability Insurance
• Short-term Disability Insurance
• Select discounts through LifeMart (i.e., Discount movie and theme park tickets, savings on T-Mobile)
• Employee Assistance Program
• Fitness Center on Site
• Discounts on Auto, Home and Renters Insurance
• Free Financial Planning/Analysis
• Public Service Student Loan Forgiveness Program
• Financial Support with Monthly Student Loan Payments

People Incorporated offers a competitive salary and benefit package that includes health, dental, 403(b), FSA, LTD, Life Insurance and generous accrued time off. To learn more about People Incorporated please visit us online at www.peopleinc-fr.org

Professional Developmental:

• Tuition Assistance Program
• Financial support with monthly student loan payments
• Reimbursement for C.N.A. Training and Licensing
• FREE DDS Certificate (Human Service)
• Scholarship Opportunities
• Degree Completion Incentive

Join us! #peoplewithapurpose

People Incorporated is committed to fostering a respectful and supportive work environment. We are a proud equal opportunity employer that welcomes and strongly encourages all races, religions, nationalities, genders, the LGTBQIA+ community, and people with disabilities to apply. Our ability to attract and retain a talented and dedicated workforce are key to the success of our agency. We strive to create a workplace where employees feel supported, appreciated, and motivated to grow.

People Incorporated offers a competitive salary and benefit package that includes health, dental, 403(b), FSA, LTD, Life Insurance and generous accrued time off. To learn more about People Incorporated please visit us online at www.peopleinc-fr.org

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