Program Manager, WW Sales Business Transformation

Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. Our World Wide Sales Business Transformation group focuses on implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world.

As part of our World Wide Sales Business Transformation group, you will drive critical sales enablement projects from initial discovery through final delivery. You will lead strategic initiatives designed to optimize our global sales processes. By partnering closely with cross-functional teams in Sales, Operations, and IT, you will translate complex requirements into successful executions that directly empower our global sales ecosystem. In this role, you will:

• Lead and manage strategic programs within the Sales BPR portfolio, specifically targeting enhancements to account planning and strategic initiatives.
• Define and execute program strategy, translating business needs and stakeholder insights into compelling project roadmaps.
• Partner closely with sales leadership, finance teams, sales operations, and other key stakeholders to understand business challenges, elicit detailed requirements, and define optimal future-state processes.
• Manage the end-to-end lifecycle of complex sales enablement projects, from initial ideation and business case development to implementation and post-launch optimization.
• Analyze current implementations using your CRM/Salesforce expertise to identify optimization opportunities and design scalable solutions for quotation, commission, and financial processes.
• Translate high-level business objectives into comprehensive functional specifications, user stories, use cases, and process diagrams for engineering teams.
• Manage product and program roadmaps, project backlogs, timelines, resources, and budgets to ensure initiatives are delivered on schedule and within scope in partnership with the business stakeholders
• Facilitate workshops, meetings, and communication channels to ensure alignment, transparency, and consensus across all cross-functional partners. Apply agile principles to project delivery, adapting to changing requirements and fostering continuous improvement.
• Leverage a deep understanding of technology trends, user experience principles, and data-driven decision-making to identify opportunities.Typically requires 7+ years of experience in program management, project management, or a similar role. Experience leading large scale complex global programs and cross-functional initiatives within sales or operations organizations. Demonstrated experience leading the end-to-end lifecycle of sales enablement and CRM projects (e.g., Salesforce), utilizing agile methodologies from initial discovery through successful delivery, adoption, and post-launch optimization. Proven ability to drive AI/ML and process automation initiatives, backed by a strong understanding of AI project lifecycles and the latest trends in sales technology. Exceptional stakeholder management and communication skills, with a proven ability to translate complex technical concepts into business impact for executive leadership. Strong analytical and problem-solving skills, with the ability to navigate ambiguity, analyze data, and develop effective, scalable solutions. Ability to manage multiple priorities in a fast-paced, dynamic environment. Exceptional organizational skills and expertise in agile methodologies and project management tools (e.g., Jira, Confluence, Wrike, or similar). Outstanding communication and presentation skills, with the ability to translate technical jargon into business impact for executive stakeholders. Ability to lead through influence, building strong relationships across matrixed technical and non-technical teams. Bachelor's degree in Business, Marketing, Computer Science, a related field, or equivalent practical experience. Master's degree in Business, Computer Science, or a related field. Relevant project management or agile certifications (e.g., PMP, CSM).