Program Manager

Temporary Job Request Number: IT - 1515 - Program Manager

Contingent Worker Information
Position Title Program Manager
NYPA Business Unit Information Technology & Cyber Security
Experience Level 3 (10+ years)
Work Location White Plains Office
Anticipated Start Date Immediate
Duration of Assignment 12 month(s)
Project/Assignment CORE IT Infrastructure SGR Program
CWP Manager Christine.Prendergast@nypa.gov
Date of Posting 09/17/2026
Due Date 10/02/2026

Work Schedule

Monday through Friday. 7.5-hour workday with .5-hour unpaid lunch. Paid for actual time worked; there are no paid vacation or sick days. During NYPA and Canals holidays, the business is closed, and no work is permitted. NYPA requires a hybrid schedule of a minimum of 3 days on-site, up to including fully on-site depending on department requirements.

CWPO Engagement Requirements

Candidates are REQUIRED to be local to Tri-State area and in W2 tax status as employee of Service Provider. Fully remote positions are prohibited. Hybrid schedules are permissible with a minimum of 3 days on-site depending on assignment and can be fully on-site depending on business needs. Remote work privileges can be revoked at any time. NYPA does not provide laptops. Instead, NYPA provides desktops and dedicated workstations which candidates will remote into from their personal equipment on virtual days. If candidate does not have proper equipment, internet connection, or he/she is deemed to not work effectively from home, the hybrid privilege will be revoked. Vendors must disclose foreign national status and all Visas at the time of candidate submission. Additionally, a Benefits Waiver and Ethics Disclosure will be required by all candidates during onboarding.

Submission Instructions

Your email submissions must contain:

• The LEGAL name of candidate (no aliases, monikers, or nicknames)
• Job Broadcast number in your email subject header
• Visa work authorization, if applicable
• For job broadcasts outside your contractual compensation schedules, use competitive rates based on local and state compensation.
• NYPA CWP staff will contact you if your candidate is selected to be interviewed, which is usually via MS Teams.
• Please inform your candidates that an interview does not indicate acceptance of the proposed labor rates.
• For all questions or concerns, please contact Christine Prendergast at Christine.Prendergast@nypa.gov or Markus Caruso at Markus.Caruso@nypa.gov.

Project Overview

We are seeking an experienced Infrastructure Program Manager to lead and oversee critical IT initiatives within our enterprise infrastructure portfolio. The ideal candidate will bring strong expertise in IT program and project management, infrastructure technologies, cloud platforms, cybersecurity alignment, and governance frameworks. This role is responsible for driving successful execution by coordinating cross functional teams, managing timelines, budgets, and resources, and ensuring all program activities are aligned with organizational objectives and technical standards.

Job Functions & Responsibilities

• Oversee and manage infrastructure programs and projects, ensuring alignment with business and IT strategic objectives.
• Drive infrastructure programs and projects across areas such as cloud platforms, networking, and digital employee experience, ensuring solutions align with organizational needs and enhance overall IT service delivery.
• Define program and project scope, goals, objectives, and deliverables in partnership with senior management and key stakeholders.
• Develop and maintain detailed project plans, schedules, milestones, resource allocations, and KPIs.
• Lead and mentor project teams, fostering a collaborative, high performance environment.
• Coordinate cross functional teams to gather requirements, design solutions, and ensure timely delivery of project components.
• Manage the RFP process, including issuing bids, evaluating proposals, and selecting vendors or solutions.
• Partner with vendors, contractors, and internal teams to build, test, and implement infrastructure deliverables.
• Proactively identify risks, issues, and dependencies, developing and executing mitigation strategies.
• Monitor project progress and resolve challenges throughout the project lifecycle.
• Ensure compliance with IT governance frameworks, regulations, standards, cybersecurity requirements, and data protection protocols.
• Oversee and manage program and project budgets, ensuring financial alignment and cost effectiveness.
• Track and control expenditures to remain within established budget constraints.
• Provide consistent and transparent communication to stakeholders, delivering updates on project status, risks, issues, and achievements.
• Cultivate strong relationships with internal and external partners to support collaboration and alignment.
• Conduct regular project reviews and effectively manage stakeholder expectations.
• Identify and implement opportunities for process improvements and best practices to enhance delivery effectiveness.

Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
• Minimum of 10 years of experience in IT project management, with a focus on infrastructure projects.
• PMP, PgMP, or equivalent project/program management certification.
• Strong technical background across core infrastructure domains, including networking, cloud services, servers, storage, virtualization, and security.
• Proven track record of successfully delivering complex infrastructure projects on time and within budget
• Demonstrated expertise in infrastructure design and planning, server and operating systems management, network infrastructure and protocols, network virtualization, storage systems, cloud infrastructure, network security, monitoring and performance optimization, and vendor management
• Excellent communication and stakeholder management abilities, with the capacity to effectively communicate technical concepts to both technical and non-technical audiences.
• Strong problem-solving and decision-making skills, with the ability to analyze complex situations, identify solutions, and drive successful outcomes.
• Experience with project management methodologies (e.g., Agile, Waterfall) and project management tools (e.g., MS Project, Azure DevOps).
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Thorough understanding of project management phases, techniques and tools: Initiate, Planning: definition/scope/requirements, Execute & Control: scope, work plans, resources, deliverables, Q/A, transition planning, etc, Closure: completion and assessment.
• Strong and tested project management skills including: Customer satisfaction management, Sponsor expectation management, Vendor and consultant management, Risk management and issue resolution, Financial management including budgeting, forecasting and reporting, Change Management.
• Ability to work cross-functionally to solve problems and implement changes, analyze decisions and actions for their support of the larger area's strategic direction; and work with senior management to resolve more complex problems.
• Understanding of the SDLC and other life cycles for the deployment of infrastructure, networking and other non-software projects.

Education & Certifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• Certification in project management (e.g., PMP, PgMP) is preferred.
• Industry certifications relevant infrastructure or IT operations and other related fields are advantageous.