Program Manager, Travel Tech, Travel Technology

In this role, you will define product requirements, drive quarterly roadmaps with third-party technology partners, make build-vs-buy trade-offs, and own the end-to-end delivery of travel platform capabilities - from feature intake through launch, adoption tracking, and continuous improvement. You will define and track self-service and platform health metrics, coordinate platform migrations and automation initiatives, and produce data-driven narratives for leadership. The ideal candidate thrives in ambiguity, can translate customer needs into clear product requirements and technical solutions, and is energized by delivering measurable results for a global user base.

This role requires you to influence without authority - working across internal stakeholders (category managers, customer care, customer engagement, data teams) and external vendor engineering and product teams to resolve dependencies and deliver shared outcomes. You should be comfortable owning product decisions, making trade-offs between competing priorities, and communicating strategy clearly to senior leadership.

Key job responsibilities

Define product requirements for travel platform capabilities that improve self-service, reduce support contacts, and eliminate manual processes.

• Own and drive the product roadmap with third-party technology partners: prioritize feature requests, facilitate deep-dive sessions, make trade-off decisions, and hold partners accountable to commitments and SLAs.
• Define, track, and report programme-level success metrics (self-service rates, adoption, platform health, cost-to-serve) to measure product impact and drive prioritization.
• Drive platform migration and automation initiatives, informing build-vs-buy decisions and coordinating phased rollouts, stakeholder communication, and deprecation of legacy processes.
• Identify and resolve cross-functional blockers by partnering with internal teams (category management, customer care, customer engagement, data) and external vendor engineering and product teams.
• Collaborate with engineering teams to translate product vision into technical solutions, contributing to technology decisions and integration strategy.
• Produce data-driven narratives for leadership reviews (MBRs, QBRs), translating product performance into business impact and strategic recommendations.
• Partner with customer services teams to set programme-level success metrics and use data to drive prioritization.
• Write compelling requirements documents, strategy narratives, and business cases that contribute to executive alignment and cross-organizational decision-making.

A day in the life

You review platform health dashboards and adoption metrics, identifying what shipped, what"s working, and what needs iteration. You spend time with your technology partners pressure-testing requirements and debating which features will move the needle most for travelers. You synthesize competing inputs - customer pain points, operational cost drivers, partner constraints - into a clear prioritization call, then align stakeholders on the path forward. You end the day checking adoption data from last month"s release, turning what you learn into next sprint"s input. You build first, then let the data tell you what to build next.

About the team

Amazon Travel & Events exists to make every business trip seamless, safe, and cost-effective for over 500,000 employees across 64 countries. Our Technology & Data Solutions team designs the platforms and data capabilities that let employees plan, book, and manage travel with as little effort as possible. We partner across Amazon"s enterprise to improve the employee experience, reduce programme costs, strengthen duty of care, and advance sustainability goals. We"re a small, high-impact team - a mix of builders, analysts, and domain experts united by one principle: make it easy.