1. General Information
- Job Title: Service Management Specialist
- Type: Contract
- Level: Mid-Level
- Location: Remote (must be able to accommodate meetings in PST)
- Workplace: Remote
- Duration: ASAP to June 30th, 2024, with a chance for extension
2. About the Job
- How would you contribute to the improvement of service management practices within our organization?
- How comfortable are you with working remotely and accommodating meetings in various time zones?
- Are you experienced in automating metrics and improving service management practices?
- Do you have expertise in creating decks for monthly business reviews?
- How do you plan to network and collaborate with various stakeholders, including service owners and leadership teams? Do such questions intrigue you?
3. Summary of the Opportunity
- Client Overview: We are hiring for a leading technology organization focused on service management and reporting governance.
- Role Summary: As a Service Management Specialist, your primary objective will be to drive ongoing service management programs, define service metrics, automate metrics, and improve service management practices.
4. Key Responsibilities
- Facilitate monthly service MBRs and assist service owners in reporting metrics and service health
- Collaborate with various teams to create documentation, maintain project timelines, and deep dive into service metrics
- Work with other teams to automate dashboards, improve metrics, and enhance service maturity
- Create decks for the Monthly Business Review (MBR)
- Ensure service contracts, objectives, and metrics align with business needs and objectives
5. Skills and Qualifications
- MUST-Have Skills and Qualifications:
- Minimum 7+ years of experience in service management
- Strong knowledge and experience with SLAs and KPIs
- ITIL certification, preferably ITIL 3 or 4
- Basic understanding of OKR
- Preferred Skills and Qualifications:
- Experience in cross-team collaboration
- Large-scale project management skills
- Ownership of service lifecycle
6. Exciting Opportunity
- This role presents an exciting opportunity to make a significant impact and contribute to the improvement of service management practices within a leading technology organization.
- Competitive Compensation: Competitive hourly rate offered.
- Application Process: To apply for this role, please send your resume highlighting your relevant experience and qualifications to
priyankaa@ifgpr.com
. Please ensure that your application provides accurate information.
- About This Posting: This job description provides a general overview of the responsibilities and qualifications for the position. The actual duties, responsibilities, and qualifications may vary based on assignment.
- Equal Employment Opportunity: We are committed to diversity and inclusion, have a non-discrimination policy, encourage diverse candidates to apply, and provide accessibility and accommodation.
Don't miss out on this exciting opportunity to join our team and make a meaningful impact! Apply today!