Program Manager, Services Solutions & Delivery Acceleration

Program Manager, Services Solutions & Delivery Acceleration

Chicago, Illinois; Toronto, Ontario, Canada

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. Were all in on this mission. If you are too, lets talk.Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. The Customer First Team We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! We're building a world where Identity belongs to you. Role Summary Reporting to the Sr. Manager, Strategic Programs and Delivery Governance, the Program Manager, Services Solutions & Delivery Acceleration is a key operational and technical enablement leader within our Global Professional Services and Delivery Success organization. This role treats "services as a product"-transforming custom, highly complex implementation workflows into standardized, packaged service solutions and reusable delivery acceleration toolkits. Working alongside Product Management, Engineering, and Delivery teams, you will manage the full lifecycle of packaged services solutions (e.g., QuickStarts, migration packages, specialized health checks). You will identify, define, and launch both technical accelerators (API scripts, automation tools, code repositories) and methodological accelerators (workshop kits, intake templates, automated documentation) designed to drastically reduce customer time-to-value and boost implementation efficiency. As a member of the Strategic Programs team, you will also support the adoption of Generative AI to scale delivery acceleration-using AI to automate code sample generation, synthesize configuration schemas, and build intelligent delivery templates that empower both internal teams and partner ecosystems. Key Responsibilities Services Delivery Acceleration (Technical Toolkits) Technical Accelerators: Collaborate with technical delivery SMEs to harvest, standardize, and package technical IP (e.g., reusable API scripts, automation code, configuration templates, and connector modules). Field IP Submission & Governance: Establish and operate a global IP harvesting mechanism-incentivizing and vetting contributions from internal delivery architects and external partner engineers into centralized repositories (GitHub, Highspot, Confluence). Central Repository Management: Maintain a centralized technical asset repository (e.g., GitHub, Highspot, Confluence) ensuring that internal consultants and partner delivery teams can easily access up-to-date acceleration tools. Partner Acceleration Alignment: Package acceleration toolkits specifically for external Service Delivery Partners and GSIs to ensure partner-led implementations achieve equal velocity and quality as direct engagements. New Product Introduction (NPI) Services Readiness Product & Engineering Alignment: Serve as the primary Professional Services liaison to Product Management and Engineering for incoming product features, ensuring services solution packages and delivery accelerators are launched in lockstep with core product releases. Collaborate with the Strategic Team for reporting and executive communications. Early Adopter & Alpha/Beta Services Validation: Partner with early-adopter customer delivery teams to validate initial service patterns, converting custom project learnings into standard commercial service offerings. Acceleration Adoption, Time-to-Value & Outcome Analytics Measure Adoption & Impact: Define and track critical performance metrics, focusing on packaged service sales volume, accelerator adoption rates, attach rates, time-to-value metrics. Continuous Improvement Loops: Collect structured feedback from internal consultants, service delivery partners, and customer surveys to continuously refine existing acceleration assets and prioritize new investments. AI-Powered Delivery Acceleration AI-Assisted Code & Asset Generation: Leverage Generative AI tools to curate the creation of technical code samples, configuration scripts, and standard technical documentation. Solution Opportunity Mining: Apply AI tools across to systematically identify repeatable custom builds and establish priorities for new accelerator development. AI-Assisted Quality Verification: Design and deploy AI validation utilities to provide a layer of assurance for services delivery projects. What you'll bring to the role Experience: 5+ years as a Technical Product Manager, Services Product Manager, Solutions Architect, or Technical Enablement Lead within a SaaS, cloud platform, or technology consulting firm. Services Productization: Demonstrated track record of packaging complex services into standardized, fixed-scope solutions and managing service lifecycles alongside product development teams. Technical & Methodological Breadth: Ability to understand technical implementation concepts (APIs, scripts, system integrations) as well as consulting methodologies (workshops, intake forms, project toolkits). Metrics & Analytics: Expertise defining and tracking program KPIs (e.g., time-to-value, accelerator adoption rates, CSAT/NPS, project efficiency gain) using Tableau, Salesforce, or similar platforms. Cross-Functional Collaboration: Exceptional ability to partner with technical architects, Product Managers, Product Marketing, and external delivery partners. Communication Skills: Strong technical writing and communication capabilities, with a knack for translating complex product features into standardized execution toolkits. Applied AI Capabilities: Demonstrated experience using Generative AI tools specifically for technical workflows (e.g., code generation, API payload synthesis, automated schema parsing). And extra credit if you have experience in any of the following! Hands-on knowledge of Okta, Auth0, or broader Identity & Access Management (IAM) architecture. Experience with GitHub, developer repositories, or software packaging workflows. Deep understanding of Professional Services economics (utilization, billable rates, margin optimization). Pragmatic Institute, Agile Product Management, or PMP certification. Degree in Computer Science, Information Systems, Software Engineering, or equivalent practical experience in technical solution delivery. #LI-Hybrid P10819Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$129,000-$177,100 USDBelow is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.The annual base salary range for this position for candidates located in Canada is between:$103,000-$140,800 CADThe Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

U.S. Equal Opportunity Employment Information

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Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. When submitting your application above, you are being given the opportunity to provide information about your race/ethnicity, gender, and veteran status.

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The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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