Highlights
This role will work at the intersection of UX research, AI-powered prototyping, and program management to influence key product decisions on company-wide priorities while establishing innovative research mechanisms that drive customer-centric outcomes. We are seeking an exceptional Research Program Manager to build and scale global research programs that leverage intelligent tools and methodologies.
Numbers & Facts
| Location | Sunnyvale, CA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
Description
We are seeking an exceptional Research Program Manager to build and scale global research programs that leverage intelligent tools and methodologies. This role will work at the intersection of UX research, AI-powered prototyping, and program management to influence key product decisions on company-wide priorities while establishing innovative research mechanisms that drive customer-centric outcomes.
Key job responsibilities
- Strategic Program Leadership:
- Build and scale global research programs that combine traditional UX research with intelligent tools
- Define, establish, and maintain global operational and company-wide research programs
- Work alongside cross-functional partners and leadership to craft and facilitate research-driven product decisions
- Lead the implementation of AI-powered research tools and methodologies
- Research Operations & Innovation:
- Deploy intelligent tools for market scanning, secondary research, and trend analysis
- Develop processes for research quality amplification using AI tools
- Oversee the development of an intelligent knowledge base for research insights
- Manage research participant pools and vendor relationships
- Program Execution & Risk Management:
- Drive on-time delivery of innovative solutions that delight customers
- Proactively identify and mitigate risks through structured planning and monitoring
- Provide clear communication to stakeholders regarding project status, resources, and priorities
- Contribute to documentation including weekly reports, business reviews, and audits
- Cross-functional Collaboration:
- Partner with UX Researchers to design, execute, and socialize user-centered research insights
- Coordinate with data scientists and technology teams on AI tool implementation
- Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities
- Work with product teams to ensure research insights drive product decisions
About the team
Within Amazon, Selling Partner Service"s (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. In the Core Selling Partner Experience (CSPE) team, we define, implement, and enforce quality standards for all Amazon-built experiences for Selling Partners worldwide.
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
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