The Program Manager (PM) serves the Onward to Opportunity (O2O) program within the Career Education and Training (CE&T) portfolio of the D'Aniello Institute for Veterans and Military Families (IVMF) at Syracuse University. As a member of a national CE&T team, the PM supports the delivery of a comprehensive, best-in-class education and skills training initiative designed to assist transitioning service members, veterans, and military spouses in obtaining industry-recognized credentials aligned with high-demand career sectors.
As the primary on-site representative for O2O and CE&T within an assigned geographic region, the PM leads participant recruitment and engagement, cohort management, program delivery, and local community outreach.
The PM builds and sustains strong relationships with military installation leadership, community-based organizations, employers, and participants to ensure effective end-to-end program delivery from recruitment and intake through program completion and outcome reporting. The PM plays a critical role in ensuring program quality, consistency, and participant success at the installation level while maintaining strong coordination with the national CE&T team and IVMF leadership. This position reports directly to the Director of Career Preparation and Training.
This position is remote but requires the candidate to be located within the San Antonio, TX metropolitan area.
Education and Experience
- Bachelor's degree required (Master's preferred)
- 5 to 8 years program management experience required
- Experience in strategy planning and evaluating progress
- Experience working with veterans and/or military families
- Prior service in the United States military preferred
Skills and Knowledge
- Excellent verbal and written communication skills, including presentations, training, and advocacy
- Experience and skill developing relationships with senior leaders and managing stakeholders
- Proficiency in Microsoft Office Suite
- Familiarity with Learning Management Systems (LMS) such as SkillSoft or Blackboard
- Familiarity with government programs and services for transitioning service members, their families, veterans, and veteran families
Responsibilities
Participant Recruitment and Engagement
- Serves as the on-site liaison and primary point of contact for program participants, instructors, collaborators, and installation sponsors throughout each cohort lifecycle
- Builds and maintains relationships with military installation leadership, area commanders, and Transition Assistance Program (TAP) staff to sustain participant pipelines
- Develops and executes an outreach and recruitment plan targeting transitioning service members, veterans, National Guard and Reserve members, and military spouses, leveraging on-base resources such as TAP, installation career centers, and family support services
- Cultivates relationships with interested applicants from initial inquiry through program completion, meeting participants where they are and ensuring consistent, personal engagement at every stage
- Conducts program orientations at least twice per month covering all required content, and completes participant check-ins at prescribed intervals
- Maintains timely and accurate CRM records for all participants, captures post-program outcomes (hire, upskill, higher education) monthly, and solicits and submits participant testimonials
Program Delivery and Coordination
- Leads and delivers CE&T Employability Skills training sessions covering all required core content
- Manages the intake, assessment, and registration process for all applicants in coordination with IVMF Enrollment Services
- Creates and manages participant accounts in the Percipio learning management system and monitors participant progress
- Schedules and promotes cohorts, and coordinates technical access, logistics, and scheduling for cohort launches, information sessions, and employer engagement activities so that each cohort launches and runs as planned
IVMF Initiatives and Projects
- Contributes to IVMF and portfolio-wide initiatives, working groups, and special projects as assigned by IVMF and portfolio leadership, representing the CE&T program perspective and installation-level experience
- Participates in cross-functional IVMF efforts related to participant services, employer engagement, program alignment, and organizational priorities
- Supports onboarding and knowledge transfer for new CE&T installation staff by sharing institutional knowledge, process familiarity, and best practices
- Contributes to national CE&T team priorities, including data quality, process improvement, and program evaluation efforts, as directed
Marketing and Community Outreach
- Assists in developing and distributing marketing materials, including presentations, social media content, press releases, and other promotional materials, in accordance with Syracuse University branding guidelines for all IVMF programs as directed
- Identifies and pursues opportunities to build awareness and coordination through area meetings, quarterly calls, and community partner engagement
- Gathers participant feedback and program data and shares it with the Director, Career Preparation & Training to inform improvements to programming, participant experience, and outcomes
- Assists in cultivating sponsor relationships, funding opportunities, and collaborations that support the mission and long-term sustainability of the program
Reporting and Program Administration
- Tracks and analyzes program performance using the IVMF CRM and prescribed report templates, ensuring data accuracy and integrity across all sources
- Completes and submits required program progress reports on time and in the format requested by program leadership
- Identifies opportunities to improve program performance, participant experience, and outcomes, and presents recommendations with supporting context to program leadership
- Coordinates with visitors and collaborators on projects, events, travel, and other program activities as needed
- Supports budget and expense management, including timely reconciliation of program expenditures in accordance with Syracuse University financial policies and reporting timelines
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.