Program Manager - Products

• Product Program Management:

• Manages product-related programs, product launches, projects, initiatives, and workstreams to ensure timely, coordinated, and effective execution across the product lifecycle:

• Develops and manages product program plans, including scope, objectives, requirements, milestones, timelines, resources, dependencies, risks, issues, decisions, and success measures.

• Develops full-scale project plans, including defining project tasks, timelines, resource requirements, budget needs, and resource allocation.

• Manages program governance, status reporting, issue escalation, change requests, implementation decisions, stakeholder communications, and post-implementation follow-up.

• Ensures assigned product programs are delivered on time, within approved scope, and consistent with product strategy, operational readiness, compliance requirements, and business objectives.

• Applies product subject matter expertise to identify dependencies, clarify requirements, resolve issues, and support informed decisions throughout planning and execution.

• Develops and presents executive-level presentations & summaries, business cases, program updates, and decision-support materials for leadership, translating complex product, program, operational, and financial information into clear, actionable insights.

• May act as business owner as needed to provide ongoing project support.

• Product & Health Programs Operations, Governance & Vendor Management

• Conducts feasibility assessments and supports the implementation, administration, and ongoing management of health programs, services, and vendor-supported solutions.

• Manages vendor relationships, operational performance, contractual obligations, and related issue resolution activities.

• Supports health program governance, compliance, audit, reporting, and program evaluation activities, including committee and subcommittee management.

• Evaluates program performance and identifies opportunities to improve outcomes, member experience, operational efficiency, and financial results.

• Assists with product filings, regulatory submissions, benefit documentation, and implementation of approved changes.

• Supports ongoing Commercial Products business operations and departmental initiatives.

• Product Analysis, Support, and Stakeholder Consultation:

• Supports product strategy, portfolio management, and decision-making by coordinating market, competitive, pricing, utilization, financial, customer impact, and operational analyses.

• Uses product expertise to evaluate business needs, identify product and program impacts, define issues, develop options, and recommend practical solutions.

• Monitors product performance, regulatory changes, market trends, operational results, and customer feedback to identify program needs and improvement opportunities.

• Coordinates reviews with subject matter experts and supports compliant, timely implementation of mandated product changes.

• Develops and presents product program updates, executive summaries, decision materials, change summaries, and client-facing content that translate complex product and benefit concepts into clear, actionable information.

• Supports go-to-market activities for new and existing products and programs, including implementation planning, stakeholder coordination, launch readiness, communications, and post-launch monitoring.

• Coordinates development of internal training materials, job aids, process documentation, FAQs, and reference tools to support operational readiness and successful implementation of product and program changes.

• Performs all other miscellaneous responsibilities and duties as assigned or directed.

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