Program Manager

Responsibilities:

• Assist the department/division in developing the mission and goals of the assigned programs.
• Assist the department/division in short- and long-term program objectives and program performance metrics.
• Assist the department/division in formulating and executing strategic plans to realize program objectives.
• Work in a collaborative fashion across departments and institutions to ensure high performance of the program objectives. 
• Help build linkages between subspecialties and assist in the management of the relationship between programs and stakeholders to promote effective multidisciplinary care.
• In collaboration with nursing leadership, ensures management of data tracking systems in compliance with regulatory agency guidelines. This would include measures of quality improvement.
• Oversee and manage an office-based patient communication system to enhance patient access to care (phone, email, Epic).
• Identify the gaps in service and evolving needs within the program. Provide regular status reports to the Directors and offer recommendations for resolving issues and achieving continual program improvement
• Promote programmatic research goals including participation in clinical trials on a national and international level.
• Represent programs at internal and external committee meetings.
• Collaborate with Penn marketing and outreach groups to develop a regional and national referral base.
• Work with Division Director to improve patient flow in clinic.
• Provide daily operational support for clinical and administrative programs in the division.
• Maintain compliance with governmental regulations regarding patient care, safety, confidentiality, JCAHO and CMS requirements, etc.
• Establish a working knowledge of management and clinical information systems (EPIC, Business Objects, PennDiver, Tableau, etc) as critical reference points from which to recommend and make improvements in clinical and management performance.
• Become knowledgeable of insurance and work with business office and financial service reps regarding patient issues and trends.
• Responsible as part of a team for ongoing EPIC issues and changes.

Education or Equivalent Experience:

• H.S. Diploma/GED (Required).
• 7+ years of total relevant work experience required, including 2 years of management (Required).
• Bachelor of Arts or Science in Health Care/Hospital/business Administration, or operations’ research or currently in a bachelor’s degree program (Preferred).

Skills & Abilities:

• OPERATIONS: Demonstrated understanding of health care operations and delivery (Required).
• ANALYTICS: Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment (Required).
• COMMUNICATION: Ability to communicate effectively with all levels of staff (Required).
• PROJECT/CHANGE MANAGEMENT: Ability to manage concurrent projects while meeting project deadlines (Required).