Program Manager, Patient Solutions

Includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Drives assigned performance responsibilities of team and team members by monitoring staff dashboards, investigating outlying performance metrics, and provides coaching and development where necessary.

Overview:

The Program Manager, Patient Solutions is responsible for executing one or more simultaneous programs under development program approval through production.

Responsibilities:

• Manages assigned program responsibilities per the scope of work, standard operating procedures, and process flows.
• Meets program key performance indicators for area of work.
• Manages day-to-day activity of the assigned program duties, including supervision and direction of staff.
• Drives assigned performance responsibilities of team and team members by monitoring staff dashboards, investigating outlying performance metrics, and provides coaching and development where necessary.
• Implements disciplinary action where needed to resolve performance issues and failure to comply with company standard operating procedures.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.
• Performs other related duties as assigned by management.
• Includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills: Microsoft Office Suite.5-7 years of reimbursement or patient services experience preferred.

Pay Range: USD $71,400.00 - USD $89,250.00 /Hr.