Highlights
The individual will collaborate with sales, technical, and leadership teams to evaluate new opportunities, support solutioning discussions, assess potential product and service expansions, and determine their impact on existing and prospective clients. In addition to leading enterprise-level projects, this role will play a key part in client relationship management, sales support, solution development, and strategic expansion of ServiceNow IT Service Management (ITSM) capabilities.
Numbers & Facts
| Location | Pennsylvania |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2004 |
| Website | http://www.jpcpartners.com |
Description
JPC Partners is looking for a ServiceNow Program / Project Manager to lead the delivery of a multi-workstream ServiceNow implementation. This individual will be responsible for overall program delivery, governance, stakeholder management, and coordination across business and technical teams.
In addition to leading enterprise-level projects, this role will play a key part in client relationship management, sales support, solution development, and strategic expansion of ServiceNow IT Service Management (ITSM) capabilities. The individual will collaborate with sales, technical, and leadership teams to evaluate new opportunities, support solutioning discussions, assess potential product and service expansions, and determine their impact on existing and prospective clients.
The ideal candidate will have experience managing complex enterprise technology initiatives, preferably including ServiceNow implementations and M&A-driven projects. This role requires someone who can manage multiple workstreams, maintain accountability across teams, identify risks early, and communicate effectively with both technical teams and executive leadership.
Responsibilities
In addition to leading enterprise-level projects, this role will play a key part in client relationship management, sales support, solution development, and strategic expansion of ServiceNow IT Service Management (ITSM) capabilities. The individual will collaborate with sales, technical, and leadership teams to evaluate new opportunities, support solutioning discussions, assess potential product and service expansions, and determine their impact on existing and prospective clients.
The ideal candidate will have experience managing complex enterprise technology initiatives, preferably including ServiceNow implementations and M&A-driven projects. This role requires someone who can manage multiple workstreams, maintain accountability across teams, identify risks early, and communicate effectively with both technical teams and executive leadership.
Responsibilities
- Lead overall program delivery for a multi-workstream ServiceNow implementation
- Own program-level planning, project schedules, milestones, dependencies, budget, resources, and deliverables
- Manage cross-functional business and technical teams and drive accountability across multiple workstreams
- Manage dependencies across ServiceNow workstreams, business teams, technical teams, and third-party vendors
- Facilitate project governance meetings, status meetings, steering committee updates, and executive-level reviews
- Develop and maintain project plans, RAID logs, action items, decision logs, and executive-level status reporting
- Identify project risks, issues, and dependencies and proactively drive them through resolution
- Serve as the primary escalation point for program and delivery issues
- Manage scope changes and evaluate their impact on timelines, resources, budget, and overall delivery
- Partner with business and technical stakeholders to define requirements, priorities, acceptance criteria, and delivery expectations
- Oversee user story development, backlog management, sprint progress, and reporting across development teams
- Review user stories and acceptance criteria and coordinate testing and validation to ensure delivered solutions meet documented business and process requirements
- Work closely with ServiceNow developers, architects, business analysts, process owners, and other technical teams throughout the implementation
- Monitor development progress and identify risks that could impact committed milestones
- Coordinate system testing, integration testing, user acceptance testing (UAT), defect resolution, and production readiness
- Drive go-live planning, cutover activities, deployment readiness, and post-production stabilization
- Coordinate ServiceNow integrations with existing systems and newly acquired company environments
- Support M&A integration efforts by identifying technology and process gaps and coordinating the transition of acquired organizations onto standardized ServiceNow processes
- Ensure business stakeholders and technical teams remain aligned on priorities, requirements, timelines, and expected outcomes
- Support change management, communications, training, and user adoption activities associated with new ServiceNow processes and capabilities
- 5+ years of program or project management experience within IT or enterprise technology environments
- Experience managing ServiceNow implementations, integrations, upgrades, or transformation initiatives strongly preferred
- Experience managing technology projects associated with mergers, acquisitions, integrations, or organizational consolidation
- Experience managing multiple concurrent workstreams, priorities, dependencies, and stakeholders
- Experience working in Agile/Scrum environments, including backlog management, user stories, sprint planning, and release management
- Experience coordinating UAT, defect management, release readiness, and production deployments
- Strong understanding of project governance, risk management, issue management, and change control
- Strong executive-level communication, presentation, and organizational skills
- Ability to communicate effectively between executive/business stakeholders and technical delivery teams
- Strong problem-solving skills with the ability to identify delivery risks early and drive issues through resolution
- Experience with Smartsheet
- Familiarity with ServiceNow modules such as ITSM, ITOM, CSM, HRSD, or SPM is a plus
- PMP or equivalent project management certification preferred
About Company
JPC Partners
Founded in 2004, JPC Partners has established itself as a premier provider of top talent to employers throughout the Eastern United States from Start-ups to Fortune 500 companies.
Services
Retained Search
When it comes to executive searches, we know how important it is to find a partner who can understand your needs, recruit best-in-class talent, and work collaboratively towards a successful hire. With a deep understanding of our practice areas and solid, collaborative relationships with industry leaders, we drive top performance in the executive recruiting sector, delivering a better experience for both our clients and candidates.
Direct Hire Staffing
Focus on running your business while JPC handles the hiring process for you. We will evaluate the position; source qualified candidates; screen, interview, test and assess each one; and check backgrounds and references – all to ensure you hire a top performer.
Contract Staffing and Contract to Hire Staffing
Our clients can try out an employee on the job for a predetermined period of time, before making a full-time hiring decision. This allows our clients to evaluate the candidate in a true work setting to ensure a great fit.
JPC focuses on providing expert resources for each assignment based on your unique requirements developed through customer collaboration.
JPC is able to attract and retain technology experts and consultants through our sourcing network and data base built on over thirty years of business and information technology contacts including personal and professional referrals. We are able to attract and retain our IT consulting professionals with a compensation model that rewards excellence and places our consultants among the best paid in the industry while pricing our services at very competitive rates that provide value for our clients and keep our staff motivated.
JPC helps our clients place IT talent in the following and other areas:
- CEO / CTOs / CIOs / VPs of IT
- Application and Infrastructure Directors
- Project Managers
- Business Analysts
- Database Administrators
- Technical Writers
- Network Architects and Administrators
- Software QA / Testers
- Systems Architects
- Application Developers
- Application Architects
- Web Developers
- Data Warehousing
- Business Intelligence
- IT Auditors
- Network Engineers
- Programmer Analysts
- Mobile Application Developers
Temporary Staffing
Increase your workforce – without adding to your overhead. With JPC’s temporary staffing solutions, you’ll get the people you need, when you need them, to fill in for short- or long-term projects.