Program Manager, Operations

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing:

Job Summary / Purpose

The Program Manager, Campus Commerce Operations, supports business operations across the entire campus commerce portfolio of business. This role serves as a key operational point of contact spanning program management, product and pricing administration, and cross-functional coordination. The Program Manager ensures accurate settlement and reconciliation across off-campus and vending programs, maintains product and pricing master data in Microsoft Dynamics 365 (D365), and helps keep supply chain information flowing between the supply chain team and business leaders — all in service of a smooth, scalable, and client-focused operation.

Who you will work with:

The Program Manager, Campus Commerce Operations works closely with clients, merchants, vendors, and transaction partners as a primary operational contact, and partners internally with the Support team, the supply chain team, product and pricing stakeholders, and business leaders across the campus commerce portfolio. This role coordinates across functions to keep programs running accurately and to support new program and partnership launches as the portfolio expands.

Key Responsibilities and Duties

Program Management

• Supports day-to-day operations by validating successful settlement processing for all off-campus programs and API (application programming interface) transaction partnerships.
• Resolves reconciliation questions for clients, merchants, vendors, and partners, and serves as point of contact for responding to and, when needed, escalating all written inquiries to the appropriate party.
• Leads daily case resolution with the Support team to drive client and support cases to close, and processes operations to onboard new merchant locations for off-campus and vending programs.
• Owns documentation (knowledge base) for off-campus and vending programs and leads meetings with clients, merchants, vendors, and partners.
• Manages, evaluates, and continuously improves the online reporting portal and communication tools and strategy to ensure client satisfaction levels are met, and launches operations for new programs and partnerships as the portfolio expands.

Product & Pricing Operations

• Creates, maintains, and manages part numbers (item/product records) in Microsoft Dynamics 365 (D365) across the campus commerce portfolio, ensuring accuracy and consistency of master data.
• Processes and validates price changes in D365, coordinating with business leaders so updates are entered accurately, on schedule, and reflected correctly across affected programs.
• Audits product and pricing records to maintain data integrity and resolves discrepancies as they arise.

Supply Chain Coordination

• Serves as a liaison to maintain a light level of supply chain information flow between the supply chain team and business leaders, ensuring relevant availability, fulfillment, and operational updates reach the right stakeholders.
• Supports cross-functional alignment between operations, supply chain, and business leadership to keep portfolio operations running smoothly.

Analysis & Continuous Improvement

• Collects, organizes, and interprets transaction data to identify areas of opportunity in current and proposed programs.
• Proposes, develops, and implements data-driven enhancements to processes, policies, and product features, and completes audit and benchmarking projects.

What you bring to the table:

Required Qualifications

• Bachelor's degree required; Business/Finance emphasis preferred.
• Minimum of three years of relevant work experience.
• Demonstrated business/financial analysis skills and technical understanding.
• Demonstrated customer service skills; experience developing and delivering trainings a plus.
• Demonstrated prior client management experience; experience developing university relationships a plus.
• Excellent organizational, problem-solving, project management, and communication skills.
• Self-motivated, proactive work ethic; goal-oriented; strong team player.
• Proficient in MS Office Suite and CRM tools.

Preferred Qualifications

• Demonstrated prior operations experience in the Higher Education or Financial Services industry.
• Experience working in an ERP system, preferably Microsoft Dynamics 365 (D365), including product/item and pricing data management.
• Familiarity with supply chain or inventory operations and cross-functional coordination.

Physical Requirements:

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.

Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Essential Functions of the job:

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

What is good to know:

Competencies and Behaviors

• Collaboration and cross-functional communication across operations, support, supply chain, and business leadership.
• Adaptability and learning agility as the campus commerce portfolio and program set expand.
• Analytical problem-solving with strong attention to data accuracy and integrity.
• Ownership and follow-through in driving cases, reconciliations, and data updates to close.

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What you get when you join our team:

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment.
• Comprehensive employee assistance program (EAP).
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Your personal information will be handled in accordance with Illumia's Candidate Privacy Notice

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.