Program Manager

POSITION TITLE: Program Manager

LOCATION: New Albany, IN

STATUS: Full Time, Salary, Exempt

PROGRAM: VOA Community

REPORTS TO: Director

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness

Employee Assistance Plans (EAP)

Health and Wellness Program

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Account

Health Spending Account

Short Term Disability

MetLife Legal Plans

Financial Wellbeing

Competitive Compensation Packages

Life Insurance (company paid)

403b retirement plan with company fund matching

Employee discounts

• Loan forgiveness options through federal programs

(National Health Corp & Public Service Loan Forgiveness)

• All company paid benefits and paid time off effective day one

Work Culture

Commitment Committee

Justice Committee

Integrity Committee

Compassion Committee

Retention Committee

Training & Development

VOA LEAD Program- Leadership Development Program

VOA University - Staff Development

VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

The Program Manager has the overall responsibility for the program operations for VOA Community Clark and Floyd. Responsible for providing strong, viable leadership in the professional network and within the management structure of the agency. Responsible for strategic planning, program development, and budget management.

WHAT YOU SHOULD HAVE FOR THIS ROLE:

• This position requires a Bachelor's Degree in Social Work, Health Care Administration, or a related field or the equivalent training and experience, and a minimum of five years of related experience.

• Supervisory experience is essential.

• The position requires the ability to manage complex, multi-function and multi-department program at multiple sites. Demonstrated skill in the following areas is critical: program planning, evaluation and management; personnel management; budget development and management; and volunteer development.

• The ability to work within a tight budget and to juggle multiple priorities is a must.

• This is an on-call position, flexibility to meet program needs outside of typical business hours is crucial to this role.

• A commitment and passion to see our clients excel and lead full, productive lives.

RESPONSIBILITIES:

• Ensure the effective administration of all assigned programs and departments.
• Hire, train, supervise, and evaluate staff.
• Develop and manage program budgets, including regular monitoring of program expenses and revenues.
• Ensure timely submission of all required reports and budgets as required by funding and regulatory agencies.
• Work with Quality Assurance Coordinator to ensure that facilities are managed in compliance with fire, safety, and health standards.
• Secure and maintain necessary licenses and certifications for the operation of the programs.
• Coordinate the use of appropriate marketing materials for the program with the External Relations department.
• Ensure programs serve the targeted client populations and achieve the outcomes outlined in the program strategic plans. And the Developmental Disabilities Services contract.
• Ensure compliance with BDDS and DDID's Quality Enhancement guidelines for Community Supports.
• Monitor consumers' outcomes.
• Monitor the consumer's personal records to ensure the information contained is in accordance with BDDS's and COA's guidelines.
• To participate in management meetings and supervisory planning sessions.
• With the coordination of the Senior Director, perform quarterly site visits for residential and book reviews.
• Performance Quality Improvement (PQI) duties as assigned by supervision and PQI Committee.
• Perform all additional responsibilities as assigned that are needed for the agency to meet its mission.
• Review schedules to ensure proper staffing.
• Monitoring and training staff on how to manage overtime.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.