Program Manager

The Program Manager is responsible for the end-to-end performance of assigned customer program(s) within a larger site operation. This role owns operational execution, customer satisfaction, KPI achievement, and continuous improvement while serving as the primary customer contact and leading cross-functional teams to meet safety, quality, delivery, cost, and productivity expectations.

This role operates in a fast-paced, customer-driven environment and requires a strong sense of urgency, real-time decision-making, and proactive problem resolution to ensure uninterrupted operations and customer satisfaction.

Key Competencies

• Customer focus and relationship management
• Operational execution and accountability
• Problem-solving and decision-making
• Leadership and team development
• Data-driven performance management
• Communication and cross-functional coordination

Key Responsibilities

Customer Ownership & Service

• Serve as the primary customer contact for assigned program(s), including meetings, reviews, escalations, and changing requirements.
• Ensure customer expectations, specifications, and service commitments are clearly understood and executed.
• Maintain strong customer relationships through proactive communication and timely issue resolution.

Operational Leadership

• Lead day-to-day execution of assigned program operations, including workflow, staffing alignment, production schedules, and order fulfillment.
• Partner with supervisors to meet daily production, quality, safety, and delivery targets.
• Address operational delays, bottlenecks, and disruptions quickly to maintain customer service and program performance.

KPI & Performance Management

• Own and drive all program KPIs, including:
• safety performance
• quality metrics
• delivery / on-time performance
• productivity and labor efficiency
• inventory accuracy
• cost performance
• Analyze trends, identify gaps, and communicate results to leadership and customer stakeholders.
• Drive timely corrective actions to improve performance and sustain KPI targets.

Quality & Compliance

• Ensure program processes meet internal, regulatory, and customer-specific quality requirements
• Lead containment, root cause analysis, and corrective actions for quality issues and defects

Team Leadership & Development

• Lead, coach, and develop supervisors and team members
• Set clear expectations and maintain accountability for results
• Support hiring, onboarding, training, and performance management
• Foster a positive, engaged, and results-driven team environment

Continuous Improvement

• Identify and implement Lean and process improvement initiatives
• Improve workflow, reduce waste, and increase efficiency across the operation
• Support new program launches and operational changes

success measures

• Consistent on-time, accurate delivery of all customer orders
• High customer satisfaction
• Incident- free workplace
• Operational metrics (cycle time, downtime, cost targets)
• High efficiency and effectiveness
• Employee development, engagement and retention

QUALIFICATIONS

Required:

• At least 5 years experience in packaging, kitting, fulfillment, or warehouse operations
• Prior operational leadership experience (Supervisor, Operations Manager, or similar)
• Experience managing KPIs, customer expectations, and daily operations

Preferred:

• Customer-facing or account/program ownership experience
• Knowledge of Lean / continuous improvement principles
• Automotive or high-volume production environment experience

#HLGSWRTH

Equal Employment Opportunity: Hollingsworth provides equal opportunity in employment, maintains a diverse workforce, and prohibits all forms of unlawful discrimination and harassment. All employment decisions, policies, and practices will comply with applicable federal, state, and local anti-discrimination laws and regulations. We intend to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity, or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Hollingsworth is dedicated to the fulfillment of this policy regarding employment including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay and other compensation, termination, and all other terms, conditions, and privileges of employment.

Substance-Free Employer:

• Hollingsworth does not hire employees who smoke or use tobacco products in states where this restriction is permitted.
• Hollingsworth does not hire individuals who illegal drugs. This includes use of marijuana/cannabis which may be legal locally but is prohibited under US federal law.